{"id":2297,"date":"2024-05-27T12:27:08","date_gmt":"2024-05-27T12:27:08","guid":{"rendered":"http:\/\/14.241.231.23\/?post_type=product&p=2297"},"modified":"2025-12-15T12:12:00","modified_gmt":"2025-12-15T12:12:00","slug":"alcatel-lucent-4059-ip-attendant-console","status":"publish","type":"product","link":"https:\/\/www.omniconnect.com.vn\/?product=alcatel-lucent-4059-ip-attendant-console","title":{"rendered":"Alcatel-Lucent 4059 IP Attendant Console"},"content":{"rendered":"

Alcatel-Lucent 4059 IP Attendant Console\u00a0c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0SBC (Screen Based Console)<\/strong>, l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m ch\u1ea1y tr\u00ean m\u00e1y t\u00ednh Windows, d\u00f9ng \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi t\u1ed5ng \u0111\u00e0i, thay th\u1ebf c\u00e1c t\u1ed5ng \u0111\u00e0i v\u1eadt l\u00fd truy\u1ec1n th\u1ed1ng, mang l\u1ea1i s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 th\u00e2n thi\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng.\u00a0<\/span><\/p>\n

 <\/p>\n

    \n
  1. T\u00ednh n\u0103ng c\u01a1 b\u1ea3n cua key board 4059<\/strong><\/span><\/li>\n<\/ol>\n
      \n
    • Chuy\u1ec3n \u0111\u1ed5i qua l\u1ea1i gi\u1eefa ph\u1ea7m m\u1ec1m \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh tr\u00ean m\u00e1y t\u00ednh .<\/span><\/li>\n
    • Hi\u1ec3n th\u1ecb th\u00f4ng tin t\u1ea5t c\u1ea3 cu\u1ed9c g\u1ecdi.<\/span><\/li>\n
    • C\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn t\u1eebng cu\u1ed9c g\u1ecdi \u0111\u1ec3 tr\u1ea3 l\u1eddi ho\u1eb7c tr\u1ea3 l\u1eddi lu\u00e2n phi\u00ean 2 cu\u1ed9c g\u1ecdi \u0111\u1ed3ng th\u1eddi c\u00f9ng l\u00fac .<\/span><\/li>\n
    • Tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i \u2013 chuy\u1ec3n cu\u1ed9c g\u1ecdi.<\/span><\/li>\n<\/ul>\n

      \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014-<\/span><\/p>\n

      \u00a01. Introduction<\/strong><\/span><\/p>\n

      Introduction The 4059 IP Attendant Application, also called SBC (Screen Based Console), is integrated into the Alcatel-Lucent OmniPCX Enterprise. This application provides the maximum level of comfort and user friendliness. It is used when there is just a single attendant set for a system. It may also form part of a team of attendants when telephone requirements mean that several dedicated sets are necessary.<\/span><\/p>\n

      The Alcatel 4059 IP Attendant Application is used to optimize call management: to reply to and easily direct incoming calls, to manage internal calls and, if necessary, to connect internal sets to recipients outside the system. This application also allows the attendant to take some responsibility for system management. The following operations, among others, are available to the attendant: \u2022 Switching over the system from standard operation to a status configured for reduced activity (at night, for example) \u2022 Reserving external lines for a specific use<\/span><\/p>\n

      \u2022 Controlling the use of internal and external lines by the users<\/span><\/p>\n

      \u2022 Selecting automatic connection of calls<\/span><\/p>\n

      \u2022 Programming the date and time of the system, the checking of call costs, etc.<\/span><\/p>\n

      2. System architecture<\/strong><\/span>
      \nThe Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the<\/span>
      \nOmniPCX Enterprise Communication Server.<\/span>
      \nThe application runs in Microsoft Windows XP operating environment.<\/span>
      \nThe application (software part) has to be associated to a specific USB keyboard (including telephony<\/span>
      \nkeys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone).<\/span><\/p>\n

      The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). All attendants must be part of an attendant group, consisting of up to 50 attendant sets\/consoles (the maximum number of attendants in an attendant group depends on the product software version).<\/span><\/p>\n

      The attendants within a group can use different sets\/consoles, but all the terminals of the group must be on the same node. An attendant terminal can only belong to one group.<\/span><\/p>\n

      When the attendant is plugged-in, the set is used for the audio (voice communications), all displays and icons are on the PC GUI, all phone set\u2019s keys are disabled. In case 4059 IP Attendant Application is logged-out or 4059 IP application not running, associated phone set should be usable as a business set. In case of problem on PC (e.g. power failure) or IP network, night service or overflow solution could be managed for the phone set.<\/span><\/p>\n

      3. Attendant keyboard<\/strong><\/span><\/p>\n

      The Attendant keyboard has specific keys for call handling and other telephone functions. On this keyboard, all keys which are not identical to those on a standard PC keyboard are used by the 4059 application. These keys are used for immediate call handling, even when using another application or when the application and\/or the PC are off. Each Attendant key corresponds to a specific function. A LED is associated with each keyboard key dedicated to call handling. A lit LED informs the attendant that the corresponding key is available for any operation. Certain standard PC keys can also be used for call handling<\/span><\/p>\n

      3.1 Call handling keys<\/strong><\/span><\/p>\n

      Specific short telephony keys offer following call handling functions:<\/span><\/p>\n

      \u2022 Open the personal directory of the console<\/span><\/p>\n

      \u2022 Release: ends the attendant intervention on a call.<\/span><\/p>\n

      \u2022 Answer an internal call.<\/span><\/p>\n

      \u2022 Redial a number from the list of the last 10 outgoing calls.<\/span><\/p>\n

      \u2022 Broker call.<\/span><\/p>\n

      \u2022 Place on hold\/transfer: places a call on hold (or transfers a call).<\/span><\/p>\n

      \u2022 Cancel the consultation call: returns to the main call.<\/span><\/p>\n

      \u2022 Call: calls the selected set.<\/span><\/p>\n

      \u2022 Answer an external call: displays the list of incoming calls.<\/span><\/p>\n

      \u2022 External trunk: displays the list of calls routed or placed on hold.<\/span><\/p>\n

      3.2. Specific LEDs<\/strong><\/span><\/p>\n

      Six specific LEDs provide information on the system status:<\/span><\/p>\n

      \u2022 Night forwarding \u2022 Trunk reservation Mail System message<\/span><\/p>\n

      \u2022 Auto answer<\/span><\/p>\n

      \u2022 Auto transfer<\/span><\/p>\n

      3.3. Standard keys used for call handling<\/strong><\/span><\/p>\n

      These keys are located on the numeric keypad of the keyboard:<\/span><\/p>\n

      \u2022 \u201c0\u201d to \u201c9\u201d, to dial a number<\/span><\/p>\n

      \u2022 \u201c#\u201d, to indicate the end of dialling<\/span><\/p>\n

      \u2022 \u201c-\u201c, to seize a trunk on the same trunk group without having to dial<\/span><\/p>\n

       <\/p>\n

      PC configuration :
      \n<\/strong><\/span><\/p>\n

      To support the 4059 IP Application Attendant, PC has to support following characteristics:<\/span><\/p>\n

      \u2022 PC with Windows XP PRO SP1, Win 7<\/span><\/p>\n

      \u2022 Processor Pentium 400 or upper<\/span><\/p>\n

      \u2022 512 MB or more of RAM memory<\/span><\/p>\n

      \u2022 20 MB free on the hard disk<\/span><\/p>\n

      \u2022 A CD ROM peripheral<\/span><\/p>\n

      \u2022 A mouse<\/span><\/p>\n

      \u2022 A free USB connector for the Attendant keyboard.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      Alcatel-Lucent 4059 IP Attendant Console\u00a0c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0SBC (Screen Based Console), l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m ch\u1ea1y tr\u00ean m\u00e1y t\u00ednh Windows, d\u00f9ng \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi t\u1ed5ng \u0111\u00e0i, thay th\u1ebf c\u00e1c t\u1ed5ng \u0111\u00e0i v\u1eadt l\u00fd truy\u1ec1n th\u1ed1ng, mang l\u1ea1i s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 th\u00e2n thi\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng.\u00a0   T\u00ednh n\u0103ng c\u01a1 b\u1ea3n cua key board 4059 Chuy\u1ec3n \u0111\u1ed5i qua l\u1ea1i gi\u1eefa ph\u1ea7m m\u1ec1m \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh tr\u00ean m\u00e1y t\u00ednh . Hi\u1ec3n th\u1ecb th\u00f4ng tin t\u1ea5t c\u1ea3 cu\u1ed9c g\u1ecdi. C\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn t\u1eebng cu\u1ed9c g\u1ecdi \u0111\u1ec3 tr\u1ea3 l\u1eddi ho\u1eb7c tr\u1ea3 l\u1eddi lu\u00e2n phi\u00ean 2 cu\u1ed9c g\u1ecdi \u0111\u1ed3ng th\u1eddi c\u00f9ng l\u00fac . Tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i \u2013 chuy\u1ec3n cu\u1ed9c g\u1ecdi. \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014- \u00a01. Introduction Introduction The 4059 IP Attendant Application, also called SBC (Screen Based Console), is integrated into the Alcatel-Lucent OmniPCX Enterprise. This application provides the maximum level of comfort and user friendliness. It is used when there is just a single attendant set for a system. It may also form part of a team of attendants when telephone requirements mean that several dedicated sets are necessary. The Alcatel 4059 IP Attendant Application is used to optimize call management: to reply to and easily direct incoming calls, to manage internal calls and, if necessary, to connect internal sets to recipients outside the system. This application also allows the attendant to take some responsibility for system management. The following operations, among others, are available to the attendant: \u2022 Switching over the system from standard operation to a status configured for reduced activity (at night, for example) \u2022 Reserving external lines for a specific use \u2022 Controlling the use of internal and external lines by the users \u2022 Selecting automatic connection of calls \u2022 Programming the date and time of the system, the checking of call costs, etc. 2. System architecture The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). All attendants must be part of an attendant group, consisting of up to 50 attendant sets\/consoles (the maximum number of attendants in an attendant group depends on the product software version). The attendants within a group can use different sets\/consoles, but all the terminals of the group must be on the same node. An attendant terminal can only belong to one group. When the attendant is plugged-in, the set is used for the audio (voice communications), all displays and icons are on the PC GUI, all phone set\u2019s keys are disabled. In case 4059 IP Attendant Application is logged-out or 4059 IP application not running, associated phone set should be usable as a business set. In case of problem on PC (e.g. power failure) or IP network, night service or overflow solution could be managed for the phone set. 3. Attendant keyboard The Attendant keyboard has specific keys for call handling and other telephone functions. On this keyboard, all keys which are not identical to those on a standard PC keyboard are used by the 4059 application. These keys are used for immediate call handling, even when using another application or when the application and\/or the PC are off. Each Attendant key corresponds to a specific function. A LED is associated with each keyboard key dedicated to call handling. A lit LED informs the attendant that the corresponding key is available for any operation. Certain standard PC keys can also be used for call handling 3.1 Call handling keys Specific short telephony keys offer following call handling functions: \u2022 Open the personal directory of the console \u2022 Release: ends the attendant intervention on a call. \u2022 Answer an internal call. \u2022 Redial a number from the list of the last 10 outgoing calls. \u2022 Broker call. \u2022 Place on hold\/transfer: places a call on hold (or transfers a call). \u2022 Cancel the consultation call: returns to the main call. \u2022 Call: calls the selected set. \u2022 Answer an external call: displays the list of incoming calls. \u2022 External trunk: displays the list of calls routed or placed on hold. 3.2. Specific LEDs Six specific LEDs provide information on the system status: \u2022 Night forwarding \u2022 Trunk reservation Mail System message \u2022 Auto answer \u2022 Auto transfer 3.3. Standard keys used for call handling These keys are located on the numeric keypad of the keyboard: \u2022 \u201c0\u201d to \u201c9\u201d, to dial a number \u2022 \u201c#\u201d, to indicate the end of dialling \u2022 \u201c-\u201c, to seize a trunk on the same trunk group without having to dial   PC configuration : To support the 4059 IP Application Attendant, PC has to support following characteristics: \u2022 PC with Windows XP PRO SP1, Win 7 \u2022 Processor Pentium 400 or upper \u2022 512 MB or more of RAM memory \u2022 20 MB free on the hard disk \u2022 A CD ROM peripheral \u2022 A mouse \u2022 A free USB connector for the Attendant keyboard.<\/p>\n","protected":false},"featured_media":1003,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[58],"product_tag":[],"class_list":{"0":"post-2297","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-alcatel-lucent-omni-pcx-enterprise","8":"first","9":"instock","10":"shipping-taxable","11":"product-type-simple"},"yoast_head":"\nAlcatel-Lucent 4059 IP Attendant Console - OMNICONNECT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.omniconnect.com.vn\/?product=alcatel-lucent-4059-ip-attendant-console\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alcatel-Lucent 4059 IP Attendant Console - OMNICONNECT\" \/>\n<meta property=\"og:description\" content=\"Alcatel-Lucent 4059 IP Attendant Console\u00a0c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0SBC (Screen Based Console), l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m ch\u1ea1y tr\u00ean m\u00e1y t\u00ednh Windows, d\u00f9ng \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi t\u1ed5ng \u0111\u00e0i, thay th\u1ebf c\u00e1c t\u1ed5ng \u0111\u00e0i v\u1eadt l\u00fd truy\u1ec1n th\u1ed1ng, mang l\u1ea1i s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 th\u00e2n thi\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng.\u00a0   T\u00ednh n\u0103ng c\u01a1 b\u1ea3n cua key board 4059 Chuy\u1ec3n \u0111\u1ed5i qua l\u1ea1i gi\u1eefa ph\u1ea7m m\u1ec1m \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh tr\u00ean m\u00e1y t\u00ednh . Hi\u1ec3n th\u1ecb th\u00f4ng tin t\u1ea5t c\u1ea3 cu\u1ed9c g\u1ecdi. C\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn t\u1eebng cu\u1ed9c g\u1ecdi \u0111\u1ec3 tr\u1ea3 l\u1eddi ho\u1eb7c tr\u1ea3 l\u1eddi lu\u00e2n phi\u00ean 2 cu\u1ed9c g\u1ecdi \u0111\u1ed3ng th\u1eddi c\u00f9ng l\u00fac . Tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i \u2013 chuy\u1ec3n cu\u1ed9c g\u1ecdi. \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014- \u00a01. Introduction Introduction The 4059 IP Attendant Application, also called SBC (Screen Based Console), is integrated into the Alcatel-Lucent OmniPCX Enterprise. This application provides the maximum level of comfort and user friendliness. It is used when there is just a single attendant set for a system. It may also form part of a team of attendants when telephone requirements mean that several dedicated sets are necessary. The Alcatel 4059 IP Attendant Application is used to optimize call management: to reply to and easily direct incoming calls, to manage internal calls and, if necessary, to connect internal sets to recipients outside the system. This application also allows the attendant to take some responsibility for system management. The following operations, among others, are available to the attendant: \u2022 Switching over the system from standard operation to a status configured for reduced activity (at night, for example) \u2022 Reserving external lines for a specific use \u2022 Controlling the use of internal and external lines by the users \u2022 Selecting automatic connection of calls \u2022 Programming the date and time of the system, the checking of call costs, etc. 2. System architecture The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). All attendants must be part of an attendant group, consisting of up to 50 attendant sets\/consoles (the maximum number of attendants in an attendant group depends on the product software version). The attendants within a group can use different sets\/consoles, but all the terminals of the group must be on the same node. An attendant terminal can only belong to one group. When the attendant is plugged-in, the set is used for the audio (voice communications), all displays and icons are on the PC GUI, all phone set\u2019s keys are disabled. In case 4059 IP Attendant Application is logged-out or 4059 IP application not running, associated phone set should be usable as a business set. In case of problem on PC (e.g. power failure) or IP network, night service or overflow solution could be managed for the phone set. 3. Attendant keyboard The Attendant keyboard has specific keys for call handling and other telephone functions. On this keyboard, all keys which are not identical to those on a standard PC keyboard are used by the 4059 application. These keys are used for immediate call handling, even when using another application or when the application and\/or the PC are off. Each Attendant key corresponds to a specific function. A LED is associated with each keyboard key dedicated to call handling. A lit LED informs the attendant that the corresponding key is available for any operation. Certain standard PC keys can also be used for call handling 3.1 Call handling keys Specific short telephony keys offer following call handling functions: \u2022 Open the personal directory of the console \u2022 Release: ends the attendant intervention on a call. \u2022 Answer an internal call. \u2022 Redial a number from the list of the last 10 outgoing calls. \u2022 Broker call. \u2022 Place on hold\/transfer: places a call on hold (or transfers a call). \u2022 Cancel the consultation call: returns to the main call. \u2022 Call: calls the selected set. \u2022 Answer an external call: displays the list of incoming calls. \u2022 External trunk: displays the list of calls routed or placed on hold. 3.2. Specific LEDs Six specific LEDs provide information on the system status: \u2022 Night forwarding \u2022 Trunk reservation Mail System message \u2022 Auto answer \u2022 Auto transfer 3.3. Standard keys used for call handling These keys are located on the numeric keypad of the keyboard: \u2022 \u201c0\u201d to \u201c9\u201d, to dial a number \u2022 \u201c#\u201d, to indicate the end of dialling \u2022 \u201c-\u201c, to seize a trunk on the same trunk group without having to dial   PC configuration : To support the 4059 IP Application Attendant, PC has to support following characteristics: \u2022 PC with Windows XP PRO SP1, Win 7 \u2022 Processor Pentium 400 or upper \u2022 512 MB or more of RAM memory \u2022 20 MB free on the hard disk \u2022 A CD ROM peripheral \u2022 A mouse \u2022 A free USB connector for the Attendant keyboard.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.omniconnect.com.vn\/?product=alcatel-lucent-4059-ip-attendant-console\" \/>\n<meta property=\"og:site_name\" content=\"OMNICONNECT\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T12:12:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.omniconnect.com.vn\/wp-content\/uploads\/2024\/05\/alcatel-lucent-4059-ip-attendant-console-300x300-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.omniconnect.com.vn\/?product=alcatel-lucent-4059-ip-attendant-console\",\"url\":\"https:\/\/www.omniconnect.com.vn\/?product=alcatel-lucent-4059-ip-attendant-console\",\"name\":\"Alcatel-Lucent 4059 IP Attendant Console - 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OMNICONNECT","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.omniconnect.com.vn\/?product=alcatel-lucent-4059-ip-attendant-console","og_locale":"en_US","og_type":"article","og_title":"Alcatel-Lucent 4059 IP Attendant Console - OMNICONNECT","og_description":"Alcatel-Lucent 4059 IP Attendant Console\u00a0c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0SBC (Screen Based Console), l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m ch\u1ea1y tr\u00ean m\u00e1y t\u00ednh Windows, d\u00f9ng \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi t\u1ed5ng \u0111\u00e0i, thay th\u1ebf c\u00e1c t\u1ed5ng \u0111\u00e0i v\u1eadt l\u00fd truy\u1ec1n th\u1ed1ng, mang l\u1ea1i s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 th\u00e2n thi\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng.\u00a0   T\u00ednh n\u0103ng c\u01a1 b\u1ea3n cua key board 4059 Chuy\u1ec3n \u0111\u1ed5i qua l\u1ea1i gi\u1eefa ph\u1ea7m m\u1ec1m \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh tr\u00ean m\u00e1y t\u00ednh . Hi\u1ec3n th\u1ecb th\u00f4ng tin t\u1ea5t c\u1ea3 cu\u1ed9c g\u1ecdi. C\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn t\u1eebng cu\u1ed9c g\u1ecdi \u0111\u1ec3 tr\u1ea3 l\u1eddi ho\u1eb7c tr\u1ea3 l\u1eddi lu\u00e2n phi\u00ean 2 cu\u1ed9c g\u1ecdi \u0111\u1ed3ng th\u1eddi c\u00f9ng l\u00fac . Tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i \u2013 chuy\u1ec3n cu\u1ed9c g\u1ecdi. \u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014- \u00a01. Introduction Introduction The 4059 IP Attendant Application, also called SBC (Screen Based Console), is integrated into the Alcatel-Lucent OmniPCX Enterprise. This application provides the maximum level of comfort and user friendliness. It is used when there is just a single attendant set for a system. It may also form part of a team of attendants when telephone requirements mean that several dedicated sets are necessary. The Alcatel 4059 IP Attendant Application is used to optimize call management: to reply to and easily direct incoming calls, to manage internal calls and, if necessary, to connect internal sets to recipients outside the system. This application also allows the attendant to take some responsibility for system management. The following operations, among others, are available to the attendant: \u2022 Switching over the system from standard operation to a status configured for reduced activity (at night, for example) \u2022 Reserving external lines for a specific use \u2022 Controlling the use of internal and external lines by the users \u2022 Selecting automatic connection of calls \u2022 Programming the date and time of the system, the checking of call costs, etc. 2. System architecture The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). The Alcatel 4059 IP Attendant application runs on a PC connected through IP network to the OmniPCX Enterprise Communication Server. The application runs in Microsoft Windows XP operating environment. The application (software part) has to be associated to a specific USB keyboard (including telephony keys and leds), a mouse, and telephone set (legacy or IP hard-phone or soft-phone). All attendants must be part of an attendant group, consisting of up to 50 attendant sets\/consoles (the maximum number of attendants in an attendant group depends on the product software version). The attendants within a group can use different sets\/consoles, but all the terminals of the group must be on the same node. An attendant terminal can only belong to one group. When the attendant is plugged-in, the set is used for the audio (voice communications), all displays and icons are on the PC GUI, all phone set\u2019s keys are disabled. In case 4059 IP Attendant Application is logged-out or 4059 IP application not running, associated phone set should be usable as a business set. In case of problem on PC (e.g. power failure) or IP network, night service or overflow solution could be managed for the phone set. 3. Attendant keyboard The Attendant keyboard has specific keys for call handling and other telephone functions. On this keyboard, all keys which are not identical to those on a standard PC keyboard are used by the 4059 application. These keys are used for immediate call handling, even when using another application or when the application and\/or the PC are off. Each Attendant key corresponds to a specific function. A LED is associated with each keyboard key dedicated to call handling. A lit LED informs the attendant that the corresponding key is available for any operation. Certain standard PC keys can also be used for call handling 3.1 Call handling keys Specific short telephony keys offer following call handling functions: \u2022 Open the personal directory of the console \u2022 Release: ends the attendant intervention on a call. \u2022 Answer an internal call. \u2022 Redial a number from the list of the last 10 outgoing calls. \u2022 Broker call. \u2022 Place on hold\/transfer: places a call on hold (or transfers a call). \u2022 Cancel the consultation call: returns to the main call. \u2022 Call: calls the selected set. \u2022 Answer an external call: displays the list of incoming calls. \u2022 External trunk: displays the list of calls routed or placed on hold. 3.2. Specific LEDs Six specific LEDs provide information on the system status: \u2022 Night forwarding \u2022 Trunk reservation Mail System message \u2022 Auto answer \u2022 Auto transfer 3.3. 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