{"id":2298,"date":"2024-05-27T12:30:04","date_gmt":"2024-05-27T12:30:04","guid":{"rendered":"http:\/\/14.241.231.23\/?post_type=product&#038;p=2298"},"modified":"2025-12-11T07:44:56","modified_gmt":"2025-12-11T07:44:56","slug":"oxe-crystal-act-14-act-28","status":"publish","type":"product","link":"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28","title":{"rendered":"OXE CRYSTAL ACT14 \u2013 ACT28"},"content":{"rendered":"<pre id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-large\" dir=\"ltr\" data-fulltext=\"\" data-placeholder=\"Translation\"><span style=\"color: #000000;\"><strong><span lang=\"en\">Capacity<\/span> : Option\r\n\r\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1545\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/4400-2.jpg\" sizes=\"(max-width: 304px) 100vw, 304px\" srcset=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/4400-2.jpg 304w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/4400-2-273x300.jpg 273w\" alt=\"4400\" width=\"304\" height=\"334\" \/>\r\n<\/strong><\/span><\/pre>\n<p><span style=\"color: #000000;\"><strong>M2\/M3 cabinets :<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><img decoding=\"async\" class=\"alignnone wp-image-1536\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Crystal.png\" alt=\"Crystal\" width=\"759\" height=\"669\" \/><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>M2 cabinet :<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-1537\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M2-Cabinet.png\" sizes=\"(max-width: 1963px) 100vw, 1963px\" srcset=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M2-Cabinet.png 1963w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M2-Cabinet-600x186.png 600w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M2-Cabinet-300x93.png 300w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M2-Cabinet-768x237.png 768w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M2-Cabinet-1024x317.png 1024w\" alt=\"M2 Cabinet\" width=\"1963\" height=\"607\" \/><\/span><\/p>\n<p><span style=\"color: #000000;\">The M2 cabinet provides 14 or 28-slot Crystal Shelves in three different configurations:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">M2 cabinet with a single 14-slot Crystal shelf<\/span><\/li>\n<li><span style=\"color: #000000;\">M2 cabinet with two 14-slot Crystal shelves, one main Crystal and one peripheral Crystal (with interconnection board)<\/span><\/li>\n<li><span style=\"color: #000000;\">M2 cabinet with a single 28-slot Crystal shelf<\/span><\/li>\n<li><span style=\"color: #000000;\">This basic configuration of a single system can be extended to a maximum of 56 slots with a second M2 cabinet via interconnection boards.The M2 targets configurations from between 100 and 400 users.<\/span><\/li>\n<li><span style=\"color: #000000;\">The M2 cabinet must be powered by a 48V external power supply.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><strong>M3 cabinet :<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1538\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/M3-Cabinet.png\" alt=\"M3 Cabinet\" width=\"662\" height=\"440\" \/><\/span><\/p>\n<p><span style=\"color: #000000;\">The M3 cabinet provides 14 or 28-slot Crystal Shelves in three different configurations:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">M3 cabinet with one 14-slot main Crystal shelf, and three 14-slot peripheral Crystal shelves (with interconnection boards)<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">M3 cabinet with one 28-slot main Crystal shelf and two 14-slot peripheral Crystal shelves<\/span><\/p>\n<p><span style=\"color: #000000;\">M3 cabinet with one 28-slot main Crystal shelf, and one 28-slot peripheral Crystal shelf<\/span><\/p>\n<p><span style=\"color: #000000;\">This basic configuration of a single system can be extended with other M3 cabinets via interconnection boards.<\/span><\/p>\n<p><span style=\"color: #000000;\">The M3 targets configurations from between 400 and 5000 users.<\/span><\/p>\n<p><span style=\"color: #000000;\">The M3 cabinet must be powered by a 48V external power supply.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\">Cabinet installation<\/span><\/h3>\n<p><span style=\"color: #000000;\">The M2\/M3 cabinets may be installed in two different ways:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">On a raised floor. In this configuration, each cable is fed out through the cutout provided in the cabinet floor<\/span><\/li>\n<li><span style=\"color: #000000;\">On the room floor. In this configuration, each cable is fed out through the opening through the rear panel of the cabinet<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Leave a minimum free space in the front and rear of the cabinet, so the doors can open properly.<\/span><\/p>\n<p><span style=\"color: #000000;\">For safety reasons, all Mi cabinets must be secured to the floor using an attachment kit.<\/span><\/p>\n<p><span style=\"color: #000000;\">Ventilation is important for correct cooling, this is particularly important when using standard racks.<\/span><\/p>\n<p><span style=\"color: #000000;\">Contact Alcatel-Lucent support for more details about the mandatory fan \/ deflector kits.<a style=\"color: #000000;\" name=\"_Toc494371400\"><\/a><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Power connections<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Protective ground<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The system must be grounded for all types of electrical installation including:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">TT (internal ground for each unit)<\/span><\/li>\n<li><span style=\"color: #000000;\">TN (common ground for all equipment) strongly recommended<\/span><\/li>\n<li><span style=\"color: #000000;\">IT with 230 V mesh voltage (Norway only)<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">For Australia, the equipment must be connected using a GG type power scheme only.<\/span><\/p>\n<p><span style=\"color: #000000;\">For safety reasons, the ground must be connected before any other connections and the entire system must always be wired to the ground.<\/span><\/p>\n<p><span style=\"color: #000000;\">A cabinet terminal block connects the ground cable to the cabinet.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Connection to a DC -48 V external power supply<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">A rectifier supplies the power required for operating the M2\/M3 cabinets. A local, easily accessible isolating device must be an integral part of the installation.<\/span><\/p>\n<p><span style=\"color: #000000;\">A cabinet terminal block, located at the bottom of the rack, connects the \u201348 VDC cables. The cable diameter must be between 6 to 10 sq. mm (AWG equivalent 9 to 7 approximately). 20 A Internal fuses (time delayed) protect each shelf.<\/span><\/p>\n<p><span style=\"color: #000000;\">This rectifier must be backed up by a set of batteries providing a minimum of five minutes standalone power.<\/span><\/p>\n<p><span style=\"color: #000000;\">When battery discharging is detected, an automatic system shutdown is initiated.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Power supply cabinet<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">For 48V DC rectifiers, Alcatel-Lucent recommends using the Power Supply Cabinet (PSC). The PSC enables M2\/M3 cabinets to be powered from a 230V (or 110V) power source. Cabinet powering can be selected to meet different requirements. In its maximum configuration, the cabinet delivers 4800W power with a 230V power supply (2400W with 110V power supply).<\/span><\/p>\n<p><span style=\"color: #000000;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1539\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Power-supply-cabinet.png\" alt=\"Power supply cabinet\" width=\"623\" height=\"348\" \/><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Crystal 14-slots shelf in data equipment<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">This solution allows the implementation of an OmniPCX Enterprise configuration where common hardware solutions does not fully fit a customer\u2019s needs (homogeneous hardware, modularity, very high traffic, 4635J voice mail, tie line and RT2 remote gateway).<\/span><\/p>\n<p><span style=\"color: #000000;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1540\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Connet-ACT14.png\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Connet-ACT14.png 1933w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Connet-ACT14-600x422.png 600w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Connet-ACT14-300x211.png 300w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Connet-ACT14-768x540.png 768w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Connet-ACT14-1024x720.png 1024w\" alt=\"Connet ACT14\" width=\"528\" height=\"371\" \/><\/span><\/p>\n<p><span style=\"color: #000000;\">The Cherokee PE6500\/50, with backup batteries powering the ACT shelf, has an autonomy of 20 minutes \u2013 130 minutes<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Board position<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Any type of Alcatel-Lucent OmniPCX Enterprise Communication Server board can be inserted in any available slot. The main CPU and backup CPU (for redundancy configurations) have dedicated positions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1541\" src=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Slots-Crystal-Shelf.png\" sizes=\"(max-width: 1699px) 100vw, 1699px\" srcset=\"https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Slots-Crystal-Shelf.png 1699w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Slots-Crystal-Shelf-600x320.png 600w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Slots-Crystal-Shelf-300x160.png 300w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Slots-Crystal-Shelf-768x410.png 768w, https:\/\/omninet.com.vn\/wp-content\/uploads\/2017\/09\/Slots-Crystal-Shelf-1024x546.png 1024w\" alt=\"Slots Crystal Shelf\" width=\"1699\" height=\"906\" \/><strong>CPU7-2 board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The CPU7-2 board processes system applications (telephone, telematics, messaging applications) and generates the clock signals and tones for the entire ACT. The CPU7-2 board uses a low power Celeron 650 MHz processor.<\/span><\/p>\n<p><span style=\"color: #000000;\">The CPU7-2 includes USB 1.1 interfaces. This interface can be used to replace a 3.5\u201d floppy disk for database backup and restore.<\/span><\/p>\n<p><span style=\"color: #000000;\">This board comprises:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">One ATA interface to control an IDE Hard disk<\/span><\/li>\n<li><span style=\"color: #000000;\">Four asynchronous V24 interfaces (two full and two reduced)<\/span><\/li>\n<li><span style=\"color: #000000;\">One 10\/100BT Ethernet Interface<\/span><\/li>\n<li><span style=\"color: #000000;\">One Backbone embedded 10 Mbit\/s Ethernet interface<\/span><\/li>\n<li><span style=\"color: #000000;\">One input recorder interface to provide the \u201cExternal music\u201d function<\/span><\/li>\n<li><span style=\"color: #000000;\">Real Time clock function<\/span><\/li>\n<li><span style=\"color: #000000;\">Q23 detection<\/span><\/li>\n<li><span style=\"color: #000000;\">DECT Timing Module (DTM) function<\/span><\/li>\n<li><span style=\"color: #000000;\">A daughter board equipped with one SATA hard disk The CPU7-2 complies with RoHS requirements.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong>INT-IP3 board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The INT-IP3 (INTer connecting on IP network step 3) board allows:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Main Crystal shelf\/Peripheral Crystal shelf link over IP: in this case, INT-IP3 boards are used in pairs: one in coupler position in the main shelf (INT-IP3A) and the other in controller position in the peripheral shelf (INT-IP3B)<\/span><\/li>\n<li><span style=\"color: #000000;\">INT-IP3B board duplication<\/span><\/li>\n<li><span style=\"color: #000000;\">Access to IP phones<\/span><\/li>\n<li><span style=\"color: #000000;\">Access to multimedia PCs<\/span><\/li>\n<li><span style=\"color: #000000;\">Voice over IP logical links and trunk groups<\/span><\/li>\n<li><span style=\"color: #000000;\">DECT synchronization<\/span><\/li>\n<li><span style=\"color: #000000;\">Binary authentication<\/span><\/li>\n<li><span style=\"color: #000000;\">Main IP Characteristics of the INT-IP3 board include:<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>10\/100\/1000BT connection<\/strong>, Half\/Full duplex with auto-negotiation and configuration<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>VoIP standards<\/strong>: H.323 voice compliance, RTP, RTCP<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Voice compression standards<\/strong>: G.711, G.723.1\/A, G.729\/AB: the compression function is performed by DSPs located on the INT-IP3 board and on the optional ARMADA daughterboards which provides additional DSPs.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Encryption<\/strong>: Embedded voice (SRTP) and signaling encryption<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Framing<\/strong>: from 10 (available with G.711 and G.729) to 40 ms, according to configuration<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Echo canceller<\/strong>: maximum echo cancellation value is 128 ms \u2013\u00a0<strong>Quality of Service<\/strong>:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">TOS diffserv o 1p\/Q tagging, VLAN<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>IP addressing<\/strong>: static configuration only<\/span><\/li>\n<li><span style=\"color: #000000;\">Modem\/fax transparency<\/span><\/li>\n<li><span style=\"color: #000000;\">Fax T.38<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong>GPA2 Board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The\u00a0<strong>GPA2<\/strong>\u00a0(General Purpose Auxiliary) board offers the following features:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Voice (speech) processing:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Multi-language Voice Guides (Multi Language Voice Prompt), that can be downloaded in a maximum of four languages and simultaneously played on 60 channels<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">4 x 6 Mb (4 x 12 min) static Voice Guides<\/span><\/li>\n<li><span style=\"color: #000000;\">5 Mb (15 min) dynamic Voice Guides o Music-on-hold<\/span><\/li>\n<li><span style=\"color: #000000;\">Detection and generation of tones and DTMF:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Generation of 32 tones o 23, Q.23x o DTO (CCD) o 2100Hz o R1\/R2 o VAD<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Several simultaneous multi-party conferences<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong>eZ32 board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The\u00a0<strong>eZ32<\/strong>\u00a0board enables 32 analog terminals to be connected to a Crystal shelf.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>DECT8 Board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The\u00a0<strong>DECT8<\/strong>\u00a0board enables the connection of up to 8 DECT RBS base stations using HDB3 transmission at 1.152Mbps.<\/span><\/p>\n<h5><span style=\"color: #000000;\">Summary<\/span><\/h5>\n<table width=\"661\">\n<tbody>\n<tr>\n<td rowspan=\"2\" width=\"206\"><span style=\"color: #000000;\"><strong>Type of terminal<\/strong><\/span><\/td>\n<td width=\"207\"><span style=\"color: #000000;\"><strong>Crystal hardware boards<\/strong><\/span><\/td>\n<td width=\"247\"><\/td>\n<\/tr>\n<tr>\n<td width=\"207\"><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/td>\n<td width=\"247\"><span style=\"color: #000000;\"><strong>Modularity<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"206\"><span style=\"color: #000000;\">Digital (Alcatel-Lucent 9 series sets)<\/span><\/td>\n<td width=\"207\"><span style=\"color: #000000;\">eUA32<\/span><\/td>\n<td width=\"247\"><span style=\"color: #000000;\">32<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"206\"><span style=\"color: #000000;\">Analog<\/span><\/td>\n<td width=\"207\"><span style=\"color: #000000;\">eZ32-ST<\/span><\/td>\n<td width=\"247\"><span style=\"color: #000000;\">32\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">32<\/span><\/p>\n<p><span style=\"color: #000000;\">20 + voice guide broadcast<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"206\"><span style=\"color: #000000;\">S0<\/span><\/td>\n<td width=\"207\"><span style=\"color: #000000;\">BRA2<\/span><\/td>\n<td width=\"247\"><span style=\"color: #000000;\">8<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"206\"><span style=\"color: #000000;\">DECT<\/span><\/td>\n<td width=\"207\"><span style=\"color: #000000;\">DECT8\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">DECT8 Pack<\/span><\/td>\n<td width=\"247\"><span style=\"color: #000000;\">8 DECT RBS base stations\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">DECT8 + 30DECT users<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #000000;\"><strong>Network interface boards<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>NPRAE-2 board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The\u00a0<strong>NPRAE-2<\/strong>\u00a0(New Primary Rate Access E2) board can be used to connect an Alcatel-Lucent OmniPCX Enterprise Communication Server to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Another Alcatel-Lucent OmniPCX Enterprise Communication Server in a private network (ABC-F, Q-SIG)<\/span><\/li>\n<li><span style=\"color: #000000;\">A non Alcatel-Lucent PBX in a private DPNSS network (DPNSS is not available for the US) \u2013 A public ISDN or DASS2 network<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong>NDDI2-2 board<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">The\u00a0<strong>NDDI2-2<\/strong>\u00a0board (also called LS\/GS) provides 8 accesses to most of the public analog networks. It also allows the PCX to be connected to a pager system according to the ESPA standard.<\/span><\/p>\n<p><span style=\"color: #000000;\">The\u00a0<strong>NDDI2-2<\/strong>\u00a0board can connect up to eight 2-wire analog lines. Lines 1 to 4 are processed on the mother board and lines 5 to 8 are processed on the\u00a0<strong>QATI<\/strong>\u00a0daughterboard.<\/span><\/p>\n<p><span style=\"color: #000000;\">The optional daughterboards are:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>CLIPIA<\/strong>: this daughterboard allows the line impedance to be modified to identify the caller and to detect the metering pulses. Each daughter board is dedicated to 4 network lines, i.e. 2 daughterboards are necessary to handle 8 lines of the NDDI2-2 board.<\/span><\/li>\n<li><span style=\"color: #000000;\">The\u00a0<strong>Tax Metering<\/strong>: this daughter board is used to detect metering pulses. Two different boards are available, such as :<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">o 12\/16 KHz metering o 50 KHz metering<\/span><\/p>\n<p><span style=\"color: #000000;\">Each daughter board is dedicated to 4 network lines, i.e. 2 daughter boards are necessary to handle 8 lines of the\u00a0<strong>NDDI2-2<\/strong>\u00a0board. Only a single type of\u00a0<strong>Tax metering<\/strong>\u00a0board is allowed on a same\u00a0<strong>NDDI2-2<\/strong>\u00a0board.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span style=\"color: #000000;\">Thi\u1ebft k\u1ebf t\u01b0\u01a1ng th\u00edch v\u1edbi t\u1ee7 rack theo ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng l\u1edbn h\u01a1n 15 000 ext ng\u01b0\u1eddi d\u00f9ng khi doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n, h\u1ec7 th\u1ed1ng OXE Crystal c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho c\u1ea3 h\u1ec7 th\u1ed1ng kh\u00e1ch s\u1ea1n v\u1edbi qui m\u00f4 l\u1edbn<\/span><br \/>\n<span style=\"color: #000000;\"><strong>T\u00cdCH H\u1ee2P V\u1edaI H\u1ec6 TH\u1ed0NG GI\u1ea2I PH\u00c1P D\u00c0NH CHO KH\u00c1CH S\u1ea0N<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Dich v\u1ee5 rainbow: cho ph\u00e9p g\u1eedi tin nh\u1eafn, g\u1ecdi \u0111i\u1ec7n, video call, g\u1eedi t\u00e0i li\u1ec7u b\u1eb1ng \u1ee9ng d\u1ee5ng Rainbow c\u00f3 th\u1ec3 t\u1ea3i tr\u00ean web, Iphone, Android phone<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>H\u1ed5 tr\u1ee3 cloud d\u1ecbch v\u1ee5 cloud b\u1eb1ng Rainbow<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>www.openrainbow.com<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">D\u1ecbch v\u1ee5 tho\u1ea1i tr\u00ean nhi\u1ec1u \u0111\u01b0\u1eddng (multiline call)<\/span><\/p>\n<p><span style=\"color: #000000;\">Danh m\u1ee5c tho\u1ea1i t\u1eadp trung (centralized directory) cho ph\u00e9p li\u00ean k\u1ebft v\u00e0 \u0111\u1ed3ng b\u1ed9 v\u1edbi LDAP server<\/span><\/p>\n<p><span style=\"color: #000000;\">G\u1ecdi \u0111i\u1ec7n tr\u00ean m\u00e1y t\u00ednh v\u00e0 di \u0111\u1ed9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">G\u1ecdi th\u00f4ng qua t\u00ean (call by name) v\u1edbi t\u1ed1i \u0111a 5000 t\u00ean<\/span><\/p>\n<p><span style=\"color: #000000;\">G\u1ecdi nhanh th\u00f4ng qua ph\u00edm t\u1eaft (call speed) l\u00ean \u0111\u1ebfn 2200 s\u1ed1<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 t\u1ed1t c\u1ea3 cu\u1ed9c g\u1ecdi b\u1eb1ng \u00e2m thanh v\u00e0 h\u00ecnh \u1ea3nh (audio, video call)<\/span><\/p>\n<p><span style=\"color: #000000;\">Chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi (forwarding call, diversion call)<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u1ef1 \u0111\u1ed9ng g\u1ecdi l\u1ea1i (callback)<\/span><\/p>\n<p><span style=\"color: #000000;\">Ghi nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi (call log)<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 h\u00e0ng \u0111\u1ee3i cu\u1ed9c g\u1ecdi (call queuing)<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u1ef1 \u0111\u1ed9ng ch\u1ecdn tuy\u1ebfn t\u1ed1i \u01b0u (ARS) v\u1edbi t\u1ed1i \u0111a 3000 tuy\u1ebfn<\/span><\/p>\n<p><span style=\"color: #000000;\">Truy c\u1eadp ng\u01b0\u1eddi d\u00f9ng tr\u1ef1c ti\u1ebfp (DISA)<\/span><\/p>\n<p><span style=\"color: #000000;\">Ghi \u00e2m cu\u1ed9c g\u1ecdi (call recording)<\/span><\/p>\n<p><span style=\"color: #000000;\">Nh\u1ea5c m\u00e1y h\u1ed9 (pickup call)<\/span><\/p>\n<p><span style=\"color: #000000;\">Cu\u1ed9c g\u1ecdi ch\u00e8n (instrusion call)<\/span><\/p>\n<p><span style=\"color: #000000;\">Ng\u0103n ch\u1eb7n cu\u1ed9c g\u1ecdi theo ch\u00ednh s\u00e1ch (barring)<\/span><\/p>\n<p><span style=\"color: #000000;\">M\u00e3 cu\u1ed9c g\u1ecdi (account code)<\/span><\/p>\n<p><span style=\"color: #000000;\">Thi\u1ebft l\u1eadp th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng (time range)<\/span><\/p>\n<p><span style=\"color: #000000;\">Cu\u1ed9c g\u1ecdi kh\u1ea9n c\u1ea5p (emergecncy call)<\/span><\/p>\n<p><span style=\"color: #000000;\">Cu\u1ed9c g\u1ecdi theo nh\u00f3m (broadcast, parallel, cyclical, sequential)<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>C\u00e1c d\u1ecbch v\u1ee5 cao c\u1ea5p :<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ef1 \u0111\u1ed9ng m\u1eb7c \u0111\u1ecbnh (Auto-Attendant)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">C\u00f3 2 m\u1ee9c t\u00f9y ch\u1ec9nh<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00edch h\u1ee3p s\u1eb5n h\u1ed9p th\u01b0 tho\u1ea1i t\u1ed5ng qu\u00e1t<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p c\u1ea5u h\u00ecnh tr\u1ea3 l\u1eddi t\u1eeb \u0111\u1ed9ng theo th\u1eddi gian<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 th\u00f4ng b\u00e1o v\u1edbi 50 th\u00f4ng b\u00e1o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p hi\u1ec3u ch\u1ec9nh n\u1ed9i dung t\u1eeb xa<\/span><\/p>\n<p><span style=\"color: #000000;\"><em>\u00a0<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. Nh\u00f3m t\u1ed5ng \u0111\u00e0i vi\u00ean (Attendant group)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 8 nh\u00f3m<\/span><\/p>\n<p><span style=\"color: #000000;\">M\u1ed7i nh\u00f2m t\u1ed1i \u0111a 8 th\u00e0nh vi\u00ean<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p thi\u1ebft l\u1eadp ho\u1ea1t \u0111\u1ed9ng trong t\u1eeb ch\u1ebf \u0111\u1ed9 (day\/nigh) theo th\u1eddi gian \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh tr\u01b0\u1edbc<\/span><\/p>\n<p><span style=\"color: #000000;\"><em>\u00a0<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. T\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ef1 \u0111\u1ed9ng \u0111a c\u1ea5p (Multiple Auto-Attendant)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 \u0111\u1ebfn 4 ng\u00f4n ng\u1eef trong m\u1ed9t nh\u00e1nh<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p c\u1ea5u h\u00ecnh \u0111\u1ebfn 5 nh\u00e1nh kh\u00e1c nhau<\/span><\/p>\n<p><span style=\"color: #000000;\">M\u1ed9t nh\u00e1nh c\u00f3 \u0111\u1ebfn 3 m\u1ee9c<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 th\u00f4ng \u0111i\u1ec7p ch\u00e0o m\u1eebng l\u00ean \u0111\u1ebfn 20 th\u00f4ng \u0111i\u1ec7p v\u1edbi t\u1ed5ng th\u1eddi gian cho m\u1ed7i th\u00f4ng \u0111i\u1ec7p l\u00e0 320s<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p c\u00e0i \u0111\u1eb7t th\u00f4ng \u0111i\u1ec7p c\u1ee5 th\u1ec3 tr\u00ean t\u1eeb c\u00e1 nh\u00e2n, nh\u00f3m, c\u00f4ng ty<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00edch h\u1ee3p nh\u1ea1c ch\u1edd v\u00e0 cho ph\u00e9p t\u00f9y ch\u1ec9nh l\u00ean \u0111\u1ebfn 10 ph\u00fat<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p s\u1eed d\u1ee5ng ngu\u1ed3n \u00e2m thanh b\u00ean ngo\u00e0i nh\u01b0 \u0111\u0129a, ph\u00e1t thanh\u2026.<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 ph\u00e2n chia \u0111\u1ebfn 4 nh\u00f3m ng\u01b0\u1eddi d\u00f9ng (entities) tr\u00ean m\u1ed9t t\u1ed5ng \u0111\u00e0i<\/span><\/p>\n<p><span style=\"color: #000000;\"><em>\u00a0<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 fax (Fax service)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 G3 v\u00e0 Super G3<\/span><\/p>\n<p><span style=\"color: #000000;\">D\u00f2 t\u00edn hi\u1ec7u fax m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">Cu\u1ed9c g\u1ecdi fax d\u1ef1a tr\u00ean ITU-T T.38 UDP<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 fax tr\u00ean ITU-T G.711 v\u00e0 ECM (H2\/2013)<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p t\u00edch h\u1ee3p v\u1edbi Fax Server v\u1edbi t\u1ed1i \u0111a 110 ng\u01b0\u1eddi d\u00f9ng v\u00e0 4 k\u00eanh fax \u0111\u1ed3ng th\u1eddi<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 (Manager\/Assistant Call)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p thi\u1ebft l\u1eadp l\u1ecdc cu\u1ed9c g\u1ecdi<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 nh\u1ea5c m\u00e1y theo t\u1ee9ng c\u1eb7p \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 Hotline<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p t\u1ed3n t\u1ea1i c\u00f9ng l\u00fac nhi\u1ec1u nh\u00f3m manager\/secretary<\/span><\/p>\n<p><span style=\"color: #000000;\"><em>\u00a0<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 tho\u1ea1i di \u0111\u1ed9ng (Mobility Service)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 tho\u1ea1i di \u0111\u1ed9ng tr\u00ean nhi\u1ec1u m\u00f4i tr\u01b0\u1eddng kh\u00e1c nhau nh\u01b0 DECT, WLAN<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 tho\u1ea1i tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh nh\u01b0 iOS v\u00e0 Android th\u00f4ng qua \u1ee9ng d\u1ee5ng<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i th\u00f4ng qua SIP v\u00e0 m\u1ea1ng di \u0111\u1ed9ng<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n (Hotel Service)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p \u1ee9ng d\u1ee5ng tho\u1ea1i \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ebfn t\u1ed1i \u0111a h\u01a1n 15 000 ph\u00f2ng<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 t\u1ea5t c\u1ea3 c\u00e1c ch\u1ee9c n\u0103ng qu\u1ea3n l\u00fd ph\u00f2ng nh\u01b0 cu\u1ed9c g\u1ecdi b\u00e1o th\u1ee9c, checkin, checkout, room service, mini bar\u2026<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 nhi\u1ec1u ch\u1ebf \u0111\u1ed9 ng\u01b0\u1eddi d\u00f9ng nh\u01b0 ch\u1ebf \u0111\u1ed9 th\u00f4ng th\u01b0\u1eddng (normal), kh\u00e1ch (guest), c\u00f4ng c\u1ed9ng (booth)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><em>. T\u00ednh c\u01b0\u1edbc cu\u1ed9c g\u1ecdi (Call Accounting)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 t\u00ednh c\u01b0\u1edbc d\u1ef1a tr\u00ean l\u01b0u l\u01b0\u1ee3ng ph\u00f9 h\u1ee3p cho c\u1ea3 d\u1ecbch v\u1ee5 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch s\u1ea1n<\/span><\/p>\n<p><span style=\"color: #000000;\">Xu\u1ea5t th\u00f4ng tin c\u01b0\u1edbc th\u00f4ng qua c\u1ed5ng t\u01b0\u01a1ng t\u1ef1 hay IP<\/span><\/p>\n<p><span style=\"color: #000000;\">Th\u00f4ng tin c\u01b0\u1edbc d\u01b0\u1edbi d\u1ea1ng XML v\u00e0 HTTP ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u ph\u1ea7n m\u1ec1m t\u00ednh c\u01b0\u1edbc c\u1ee7a h\u00e3ng kh\u00e1c<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 ghi nh\u1eadn c\u01b0\u1edbc \u0111\u1ed1i v\u1edbi cu\u1ed9c g\u1ecdi th\u00f4ng qua m\u00e3<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><em>. H\u1ed9i tho\u1ea1i (Call Conference)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p cu\u1ed9c g\u1ecdi tho\u1ea1i v\u1edbi t\u1ed1i \u0111a 6 b\u00ean tham gia<\/span><\/p>\n<p><span style=\"color: #000000;\">C\u00e1c b\u00ean tham gia c\u00f3 th\u1ec3 l\u00e0 cu\u1ed9c g\u1ecdi b\u00ean trong m\u1ea1ng hay b\u00ean ngo\u00e0i m\u1ea1ng<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 tho\u1ea1i th\u00f4ng qua t\u01b0\u01a1ng t\u1ef1, k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 IP<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 tho\u1ea1i h\u00ecnh \u1ea3nh ph\u00e2n gi\u1ea3i cao (HD video), tho\u1ea1i IP b\u0103ng r\u1ed9ng (VoIP)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 th\u01b0 tho\u1ea1i (voice mail service)<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 300 h\u1ed9p th\u01b0 ng\u01b0\u1eddi d\u00f9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">Dung l\u01b0\u1ee3ng tho\u1ea1i l\u01b0u tr\u1eef t\u1ed1i \u0111a 200 gi\u1edd<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 8 phi\u00ean l\u00e0m vi\u1ec7c \u0111\u1ed3ng th\u1eddi<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 c\u1ea3 th\u01b0 tho\u1ea1i (voice mail) v\u00e0 th\u01b0 v\u0103n b\u1ea3n (text mail)<\/span><\/p>\n<p><span style=\"color: #000000;\">Ghi nh\u1eadt k\u00fd h\u1ed9p th\u01b0 tho\u1ea1i<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp h\u1ed9p th\u01b0 tho\u1ea1i nhanh ch\u00f3ng t\u1eeb b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i m\u1ea1ng<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><em>. Trung t\u1eadm cu\u1ed9c g\u1ecdi<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">D\u1ecbch v\u1ee5 ACD<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 \u0111\u1ebfn 8 nh\u00f3m ACD<\/span><\/p>\n<p><span style=\"color: #000000;\">Ch\u1ecdn nh\u00f3m theo th\u1eddi gian nh\u00e0n r\u1ed7i d\u00e0i nh\u1ea5t, \u01b0u ti\u00ean xoay v\u00f2ng\u2026<\/span><\/p>\n<p><span style=\"color: #000000;\">M\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a c\u00e1c nh\u00f3m : 8 m\u1ee9c<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u1ef1 \u0111\u1ed9ng chuy\u1ec3n cu\u1ed9c g\u1ecdi tr\u00ean nh\u00f3m khi \u0111\u1ea7y<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u00e0ng \u0111\u1ee3i : 1 tr\u00ean nh\u00f3m<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u01b0\u1edbng d\u1eabn : 7 tr\u00ean nh\u00f3m<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 m\u00e3 kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u1ed1i \u0111a 32 ng\u01b0\u1eddi d\u00f9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 c\u00e1c \u1ee9ng d\u1ee5ng ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u1ee9ng d\u1ee5ng m\u00e1y t\u00ednh<\/span><\/p>\n<p><span style=\"color: #000000;\">Theo d\u00f5i tr\u1ea1ng th\u00e1i ng\u01b0\u1eddi d\u00f9ng (logged out, wrap-up time, pause, log in)<\/span><\/p>\n<p><span style=\"color: #000000;\">Ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi<\/span><\/p>\n<p><span style=\"color: #000000;\">CSDL t\u00edch h\u1ee3p<\/span><\/p>\n<p><span style=\"color: #000000;\">Thi\u1ebft l\u1eadp th\u1eddi gian ch\u1edd v\u00e0 \u0111i\u1ec1u khi\u1ec3n h\u00e0ng \u0111\u1ee3i cho cu\u1ed9c g\u1ecdi<\/span><\/p>\n<p><span style=\"color: #000000;\">Cu\u1ed9c g\u1ecdi ra ngo\u00e0i : free dialing, copy and paste, dial by name, LDAP<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 8 k\u1ebft n\u1ed1i gi\u00e1m s\u00e1t c\u00f9ng l\u00fac<\/span><\/p>\n<p><span style=\"color: #000000;\">Gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ACD theo th\u1eddi gian th\u1ef1c v\u1edbi 3 ch\u1ebf \u0111\u1ed9 hi\u1ec3n th\u1ecb g\u1ed3m modular, grid, tool bar<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p gi\u00e1m s\u00e1t v\u00e0 th\u00f4ng k\u00ea d\u1ef1a tr\u00ean \u1ee9ng d\u1ee5ng tr\u00ean m\u00e1y t\u00ednh<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 l\u01b0u tr\u1eef d\u1eef li\u1ec7u cho kho\u1ea3ng 14 th\u00e1ng<\/span><\/p>\n<p><span style=\"color: #000000;\">Cho ph\u00e9p in b\u00e1o c\u00e1o m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng v\u00e0 xu\u1ea5t ra t\u1eadp tin d\u1ea1ng CSV<\/span><\/p>\n<p><span style=\"color: #000000;\"><em>\u00a0<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. H\u1ed7 tr\u1ee3 tho\u1ea1i tr\u00ean n\u1ec1n giao th\u1ee9c SIP :<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">SIP trunk c\u00f4ng c\u1ed9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">SIP trunk c\u00e1 nh\u00e2n<\/span><\/p>\n<p><span style=\"color: #000000;\">SIP ngang c\u1ea5p (peering)<\/span><\/p>\n<p><span style=\"color: #000000;\">\u0110i\u1ec3m cu\u1ed1i ng\u01b0\u1eddi d\u00f9ng SIP<\/span><\/p>\n<p><span style=\"color: #000000;\">Ho\u1ea1t \u0111\u1ed9ng v\u1edbi thi\u1ebft b\u1ecb SIP c\u1ee7a Alcatel-Lucent v\u00e0 h\u00e3ng kh\u00e1c (AAPP)<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00ednh n\u0103ng SIP : RTP tr\u1ef1c ti\u1ebfp, \u0111a lu\u1ed3ng RTP, th\u00f4ng b\u00e1o SIP, h\u00ecnh \u1ea3nh SIP<\/span><\/p>\n<p><span style=\"color: #000000;\">\u0110\u1ecbnh d\u1ea1ng s\u1ed1 SIP c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 \u0111\u0103ng k\u00fd nhi\u1ec1u tr\u1ea1m SIP<\/span><\/p>\n<p><span style=\"color: #000000;\">Proxy d\u1ef1 ph\u00f2ng (chuy\u1ec3n \u0111\u1ed5i ngay l\u1eadp t\u1ee9c)<\/span><\/p>\n<p><span style=\"color: #000000;\"><em>\u00a0<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\"><em>. D\u1ecbch v\u1ee5 VoIP :<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">\u0110\u1ecbnh d\u1ea1ng \u00e2m thanh b\u0103ng r\u1ed9ng G722, G722.2<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00c2m thanh \u0111\u1ecbnh d\u1ea1ng th\u00f4ng d\u1ee5ng G.711 A-law v\u00e0 \u03bc-law, G.723.1A, G.729.A<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 giao th\u1ee9c : G711, G722, G723.1, G729, G.722.2<\/span><\/p>\n<p><span style=\"color: #000000;\">\u0110i\u1ec1u khi\u1ec3n cu\u1ed9c g\u1ecdi (CAC)<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 thu\u1eadt to\u00e1n n\u00e9n t\u1ef1 \u0111\u1ed9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">\u0110\u1ec7m fitter, lo\u1ea1i b\u1ecf echo m\u1ed9t cach t\u1ef1 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 PLC, VAD<\/span><\/p>\n<p><span style=\"color: #000000;\">H\u1ed7 tr\u1ee3 DTMF Q23, robust DTMF relay, RFC 2833<\/span><\/p>\n<p><span style=\"color: #000000;\">C\u00f3 c\u01a1 ch\u1ebf ch\u1ed1ng b\u00e3o h\u00f2a, \u0111i\u1ec1u khi\u1ec3n \u0111\u1ed9 l\u1ee3i m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng<\/span><\/p>\n<p><span style=\"color: #000000;\">C\u00f4ng c\u1ee5 chu\u1ea9n \u0111o\u00e1n ch\u1ea5t l\u01b0\u1ee3ng t\u00edn hi\u1ec7u \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p s\u1eb5n<\/span><\/p>\n<p><span style=\"color: #000000;\">\u0110i\u1ec1u khi\u1ec3n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 (QoS) th\u00f4ng qua : TOS ho\u1eb7c DiffServ tagging, 802.1 p\/Q<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>C\u00e1c ch\u1ee9ng nh\u1eadn v\u00e0 ch\u1ee9ng ch\u1ec9<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 An to\u00e0n : IEC 60950-1, UL 60950-1<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 SAR : Cenelec EN50360, Cenelec EN50385, FCC OET 65 and IEEE 1528<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 \u0110i\u1ec7n t\u1eeb : IEC-CISPR22 Class B, Cenelec EN55022 Class B, FCC Part 15B, IEC-CISPR24, Cenelec EN55024, IEC-EN61000-3-2, ETSI-EN 301 489-06: DECT, ETSI-EN 301 489-17: Bluetooth and WLAN<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 S\u00f3ng v\u00f4 tuy\u1ebfn : ETSI EN 300 328: 2.4 GHz, ETSI EN 301 893: 5 GHz, ETSI EN 301 406: DECT, FCC Part 15 Subpart C and D and E<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 M\u00f4i tr\u01b0\u1eddng ngo\u00e0i tr\u1eddi : Cenelec EN 60079-0, Cenelec EN 60079-11<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 M\u00f4i ng\u01b0\u1eddi ph\u1ee9c h\u1ee3p : Cenelec EN 50121-4: railway applications, IEC 60945: maritime<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 \u0110i\u1ec1u ki\u1ec7n m\u00f4i tr\u01b0\u1eddng : ETSI \u2013 ETS 300 019 Part 1-1: storage, ETSI \u2013 ETS 300 019 Part 1-2: transportation, ETSI \u2013 ETS 300 019 Part 1-3: in use<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 Vi\u1ec5n th\u00f4ng : ETSI EG 201 121, ETSI ES 203 021 ETSI TBR 021, 010, 022, 003, 033, 004, 034, 008, 038, ITU-T H.323, FCC part 68, Canada CS03<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 Qu\u00e1 d\u00f2ng v\u00e0 \u00e1p : ITU-T K.21, K.22<\/span><\/p>\n","protected":false},"featured_media":1001,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[58],"product_tag":[],"class_list":{"0":"post-2298","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-alcatel-lucent-omni-pcx-enterprise","8":"first","9":"instock","10":"shipping-taxable","11":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OXE CRYSTAL ACT14 \u2013 ACT28 - OMNICONNECT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OXE CRYSTAL ACT14 \u2013 ACT28 - OMNICONNECT\" \/>\n<meta property=\"og:description\" content=\"Thi\u1ebft k\u1ebf t\u01b0\u01a1ng th\u00edch v\u1edbi t\u1ee7 rack theo ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng l\u1edbn h\u01a1n 15 000 ext ng\u01b0\u1eddi d\u00f9ng khi doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n, h\u1ec7 th\u1ed1ng OXE Crystal c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho c\u1ea3 h\u1ec7 th\u1ed1ng kh\u00e1ch s\u1ea1n v\u1edbi qui m\u00f4 l\u1edbn T\u00cdCH H\u1ee2P V\u1edaI H\u1ec6 TH\u1ed0NG GI\u1ea2I PH\u00c1P D\u00c0NH CHO KH\u00c1CH S\u1ea0N  Dich v\u1ee5 rainbow: cho ph\u00e9p g\u1eedi tin nh\u1eafn, g\u1ecdi \u0111i\u1ec7n, video call, g\u1eedi t\u00e0i li\u1ec7u b\u1eb1ng \u1ee9ng d\u1ee5ng Rainbow c\u00f3 th\u1ec3 t\u1ea3i tr\u00ean web, Iphone, Android phone  H\u1ed5 tr\u1ee3 cloud d\u1ecbch v\u1ee5 cloud b\u1eb1ng Rainbow  www.openrainbow.com  D\u1ecbch v\u1ee5 tho\u1ea1i tr\u00ean nhi\u1ec1u \u0111\u01b0\u1eddng (multiline call)  Danh m\u1ee5c tho\u1ea1i t\u1eadp trung (centralized directory) cho ph\u00e9p li\u00ean k\u1ebft v\u00e0 \u0111\u1ed3ng b\u1ed9 v\u1edbi LDAP server  G\u1ecdi \u0111i\u1ec7n tr\u00ean m\u00e1y t\u00ednh v\u00e0 di \u0111\u1ed9ng  G\u1ecdi th\u00f4ng qua t\u00ean (call by name) v\u1edbi t\u1ed1i \u0111a 5000 t\u00ean  G\u1ecdi nhanh th\u00f4ng qua ph\u00edm t\u1eaft (call speed) l\u00ean \u0111\u1ebfn 2200 s\u1ed1  H\u1ed7 tr\u1ee3 t\u1ed1t c\u1ea3 cu\u1ed9c g\u1ecdi b\u1eb1ng \u00e2m thanh v\u00e0 h\u00ecnh \u1ea3nh (audio, video call)  Chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi (forwarding call, diversion call)  T\u1ef1 \u0111\u1ed9ng g\u1ecdi l\u1ea1i (callback)  Ghi nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi (call log)  H\u1ed7 tr\u1ee3 h\u00e0ng \u0111\u1ee3i cu\u1ed9c g\u1ecdi (call queuing)  T\u1ef1 \u0111\u1ed9ng ch\u1ecdn tuy\u1ebfn t\u1ed1i \u01b0u (ARS) v\u1edbi t\u1ed1i \u0111a 3000 tuy\u1ebfn  Truy c\u1eadp ng\u01b0\u1eddi d\u00f9ng tr\u1ef1c ti\u1ebfp (DISA)  Ghi \u00e2m cu\u1ed9c g\u1ecdi (call recording)  Nh\u1ea5c m\u00e1y h\u1ed9 (pickup call)  Cu\u1ed9c g\u1ecdi ch\u00e8n (instrusion call)  Ng\u0103n ch\u1eb7n cu\u1ed9c g\u1ecdi theo ch\u00ednh s\u00e1ch (barring)  M\u00e3 cu\u1ed9c g\u1ecdi (account code)  Thi\u1ebft l\u1eadp th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng (time range)  Cu\u1ed9c g\u1ecdi kh\u1ea9n c\u1ea5p (emergecncy call)  Cu\u1ed9c g\u1ecdi theo nh\u00f3m (broadcast, parallel, cyclical, sequential)  C\u00e1c d\u1ecbch v\u1ee5 cao c\u1ea5p :  . D\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ef1 \u0111\u1ed9ng m\u1eb7c \u0111\u1ecbnh (Auto-Attendant)  C\u00f3 2 m\u1ee9c t\u00f9y ch\u1ec9nh  T\u00edch h\u1ee3p s\u1eb5n h\u1ed9p th\u01b0 tho\u1ea1i t\u1ed5ng qu\u00e1t  Cho ph\u00e9p c\u1ea5u h\u00ecnh tr\u1ea3 l\u1eddi t\u1eeb \u0111\u1ed9ng theo th\u1eddi gian  H\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 th\u00f4ng b\u00e1o v\u1edbi 50 th\u00f4ng b\u00e1o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n  Cho ph\u00e9p hi\u1ec3u ch\u1ec9nh n\u1ed9i dung t\u1eeb xa  \u00a0  . Nh\u00f3m t\u1ed5ng \u0111\u00e0i vi\u00ean (Attendant group)  H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 8 nh\u00f3m  M\u1ed7i nh\u00f2m t\u1ed1i \u0111a 8 th\u00e0nh vi\u00ean  Cho ph\u00e9p thi\u1ebft l\u1eadp ho\u1ea1t \u0111\u1ed9ng trong t\u1eeb ch\u1ebf \u0111\u1ed9 (day\/nigh) theo th\u1eddi gian \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh tr\u01b0\u1edbc  \u00a0  . T\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ef1 \u0111\u1ed9ng \u0111a c\u1ea5p (Multiple Auto-Attendant)  H\u1ed7 tr\u1ee3 \u0111\u1ebfn 4 ng\u00f4n ng\u1eef trong m\u1ed9t nh\u00e1nh  Cho ph\u00e9p c\u1ea5u h\u00ecnh \u0111\u1ebfn 5 nh\u00e1nh kh\u00e1c nhau  M\u1ed9t nh\u00e1nh c\u00f3 \u0111\u1ebfn 3 m\u1ee9c  H\u1ed7 tr\u1ee3 th\u00f4ng \u0111i\u1ec7p ch\u00e0o m\u1eebng l\u00ean \u0111\u1ebfn 20 th\u00f4ng \u0111i\u1ec7p v\u1edbi t\u1ed5ng th\u1eddi gian cho m\u1ed7i th\u00f4ng \u0111i\u1ec7p l\u00e0 320s  Cho ph\u00e9p c\u00e0i \u0111\u1eb7t th\u00f4ng \u0111i\u1ec7p c\u1ee5 th\u1ec3 tr\u00ean t\u1eeb c\u00e1 nh\u00e2n, nh\u00f3m, c\u00f4ng ty  T\u00edch h\u1ee3p nh\u1ea1c ch\u1edd v\u00e0 cho ph\u00e9p t\u00f9y ch\u1ec9nh l\u00ean \u0111\u1ebfn 10 ph\u00fat  Cho ph\u00e9p s\u1eed d\u1ee5ng ngu\u1ed3n \u00e2m thanh b\u00ean ngo\u00e0i nh\u01b0 \u0111\u0129a, ph\u00e1t thanh\u2026.  H\u1ed7 tr\u1ee3 ph\u00e2n chia \u0111\u1ebfn 4 nh\u00f3m ng\u01b0\u1eddi d\u00f9ng (entities) tr\u00ean m\u1ed9t t\u1ed5ng \u0111\u00e0i  \u00a0  . D\u1ecbch v\u1ee5 fax (Fax service)  H\u1ed7 tr\u1ee3 G3 v\u00e0 Super G3  D\u00f2 t\u00edn hi\u1ec7u fax m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng  Cu\u1ed9c g\u1ecdi fax d\u1ef1a tr\u00ean ITU-T T.38 UDP  H\u1ed7 tr\u1ee3 fax tr\u00ean ITU-T G.711 v\u00e0 ECM (H2\/2013)  Cho ph\u00e9p t\u00edch h\u1ee3p v\u1edbi Fax Server v\u1edbi t\u1ed1i \u0111a 110 ng\u01b0\u1eddi d\u00f9ng v\u00e0 4 k\u00eanh fax \u0111\u1ed3ng th\u1eddi  &nbsp;  . D\u1ecbch v\u1ee5 cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 (Manager\/Assistant Call)  Cho ph\u00e9p thi\u1ebft l\u1eadp l\u1ecdc cu\u1ed9c g\u1ecdi  H\u1ed7 tr\u1ee3 nh\u1ea5c m\u00e1y theo t\u1ee9ng c\u1eb7p \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh  H\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 Hotline  Cho ph\u00e9p t\u1ed3n t\u1ea1i c\u00f9ng l\u00fac nhi\u1ec1u nh\u00f3m manager\/secretary  \u00a0  . D\u1ecbch v\u1ee5 tho\u1ea1i di \u0111\u1ed9ng (Mobility Service)  H\u1ed7 tr\u1ee3 tho\u1ea1i di \u0111\u1ed9ng tr\u00ean nhi\u1ec1u m\u00f4i tr\u01b0\u1eddng kh\u00e1c nhau nh\u01b0 DECT, WLAN  H\u1ed7 tr\u1ee3 tho\u1ea1i tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh nh\u01b0 iOS v\u00e0 Android th\u00f4ng qua \u1ee9ng d\u1ee5ng  H\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i th\u00f4ng qua SIP v\u00e0 m\u1ea1ng di \u0111\u1ed9ng  &nbsp;  . D\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n (Hotel Service)  Cho ph\u00e9p \u1ee9ng d\u1ee5ng tho\u1ea1i \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ebfn t\u1ed1i \u0111a h\u01a1n 15 000 ph\u00f2ng  H\u1ed7 tr\u1ee3 t\u1ea5t c\u1ea3 c\u00e1c ch\u1ee9c n\u0103ng qu\u1ea3n l\u00fd ph\u00f2ng nh\u01b0 cu\u1ed9c g\u1ecdi b\u00e1o th\u1ee9c, checkin, checkout, room service, mini bar\u2026  H\u1ed7 tr\u1ee3 nhi\u1ec1u ch\u1ebf \u0111\u1ed9 ng\u01b0\u1eddi d\u00f9ng nh\u01b0 ch\u1ebf \u0111\u1ed9 th\u00f4ng th\u01b0\u1eddng (normal), kh\u00e1ch (guest), c\u00f4ng c\u1ed9ng (booth)  &nbsp;  . T\u00ednh c\u01b0\u1edbc cu\u1ed9c g\u1ecdi (Call Accounting)  H\u1ed7 tr\u1ee3 t\u00ednh c\u01b0\u1edbc d\u1ef1a tr\u00ean l\u01b0u l\u01b0\u1ee3ng ph\u00f9 h\u1ee3p cho c\u1ea3 d\u1ecbch v\u1ee5 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch s\u1ea1n  Xu\u1ea5t th\u00f4ng tin c\u01b0\u1edbc th\u00f4ng qua c\u1ed5ng t\u01b0\u01a1ng t\u1ef1 hay IP  Th\u00f4ng tin c\u01b0\u1edbc d\u01b0\u1edbi d\u1ea1ng XML v\u00e0 HTTP ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u ph\u1ea7n m\u1ec1m t\u00ednh c\u01b0\u1edbc c\u1ee7a h\u00e3ng kh\u00e1c  H\u1ed7 tr\u1ee3 ghi nh\u1eadn c\u01b0\u1edbc \u0111\u1ed1i v\u1edbi cu\u1ed9c g\u1ecdi th\u00f4ng qua m\u00e3  &nbsp;  . H\u1ed9i tho\u1ea1i (Call Conference)  Cho ph\u00e9p cu\u1ed9c g\u1ecdi tho\u1ea1i v\u1edbi t\u1ed1i \u0111a 6 b\u00ean tham gia  C\u00e1c b\u00ean tham gia c\u00f3 th\u1ec3 l\u00e0 cu\u1ed9c g\u1ecdi b\u00ean trong m\u1ea1ng hay b\u00ean ngo\u00e0i m\u1ea1ng  H\u1ed7 tr\u1ee3 tho\u1ea1i th\u00f4ng qua t\u01b0\u01a1ng t\u1ef1, k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 IP  H\u1ed7 tr\u1ee3 tho\u1ea1i h\u00ecnh \u1ea3nh ph\u00e2n gi\u1ea3i cao (HD video), tho\u1ea1i IP b\u0103ng r\u1ed9ng (VoIP)  &nbsp;  . D\u1ecbch v\u1ee5 th\u01b0 tho\u1ea1i (voice mail service)  H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 300 h\u1ed9p th\u01b0 ng\u01b0\u1eddi d\u00f9ng  Dung l\u01b0\u1ee3ng tho\u1ea1i l\u01b0u tr\u1eef t\u1ed1i \u0111a 200 gi\u1edd  H\u1ed7 tr\u1ee3 8 phi\u00ean l\u00e0m vi\u1ec7c \u0111\u1ed3ng th\u1eddi  H\u1ed7 tr\u1ee3 c\u1ea3 th\u01b0 tho\u1ea1i (voice mail) v\u00e0 th\u01b0 v\u0103n b\u1ea3n (text mail)  Ghi nh\u1eadt k\u00fd h\u1ed9p th\u01b0 tho\u1ea1i  Cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp h\u1ed9p th\u01b0 tho\u1ea1i nhanh ch\u00f3ng t\u1eeb b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i m\u1ea1ng  &nbsp;  . Trung t\u1eadm cu\u1ed9c g\u1ecdi  D\u1ecbch v\u1ee5 ACD  H\u1ed7 tr\u1ee3 \u0111\u1ebfn 8 nh\u00f3m ACD  Ch\u1ecdn nh\u00f3m theo th\u1eddi gian nh\u00e0n r\u1ed7i d\u00e0i nh\u1ea5t, \u01b0u ti\u00ean xoay v\u00f2ng\u2026  M\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a c\u00e1c nh\u00f3m : 8 m\u1ee9c  T\u1ef1 \u0111\u1ed9ng chuy\u1ec3n cu\u1ed9c g\u1ecdi tr\u00ean nh\u00f3m khi \u0111\u1ea7y  H\u00e0ng \u0111\u1ee3i : 1 tr\u00ean nh\u00f3m  H\u01b0\u1edbng d\u1eabn : 7 tr\u00ean nh\u00f3m  H\u1ed7 tr\u1ee3 m\u00e3 kh\u00e1ch h\u00e0ng  T\u1ed1i \u0111a 32 ng\u01b0\u1eddi d\u00f9ng  H\u1ed7 tr\u1ee3 c\u00e1c \u1ee9ng d\u1ee5ng ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u1ee9ng d\u1ee5ng m\u00e1y t\u00ednh  Theo d\u00f5i tr\u1ea1ng th\u00e1i ng\u01b0\u1eddi d\u00f9ng (logged out, wrap-up time, pause, log in)  Ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi  CSDL t\u00edch h\u1ee3p  Thi\u1ebft l\u1eadp th\u1eddi gian ch\u1edd v\u00e0 \u0111i\u1ec1u khi\u1ec3n h\u00e0ng \u0111\u1ee3i cho cu\u1ed9c g\u1ecdi  Cu\u1ed9c g\u1ecdi ra ngo\u00e0i : free dialing, copy and paste, dial by name, LDAP  H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 8 k\u1ebft n\u1ed1i gi\u00e1m s\u00e1t c\u00f9ng l\u00fac  Gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ACD theo th\u1eddi gian th\u1ef1c v\u1edbi 3 ch\u1ebf \u0111\u1ed9 hi\u1ec3n th\u1ecb g\u1ed3m modular, grid, tool bar  Cho ph\u00e9p gi\u00e1m s\u00e1t v\u00e0 th\u00f4ng k\u00ea d\u1ef1a tr\u00ean \u1ee9ng d\u1ee5ng tr\u00ean m\u00e1y t\u00ednh  H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 l\u01b0u tr\u1eef d\u1eef li\u1ec7u cho kho\u1ea3ng 14 th\u00e1ng  Cho ph\u00e9p in b\u00e1o c\u00e1o m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng v\u00e0 xu\u1ea5t ra t\u1eadp tin d\u1ea1ng CSV  \u00a0  . H\u1ed7 tr\u1ee3 tho\u1ea1i tr\u00ean n\u1ec1n giao th\u1ee9c SIP :  SIP trunk c\u00f4ng c\u1ed9ng  SIP trunk c\u00e1 nh\u00e2n  SIP ngang c\u1ea5p (peering)  \u0110i\u1ec3m cu\u1ed1i ng\u01b0\u1eddi d\u00f9ng SIP  Ho\u1ea1t \u0111\u1ed9ng v\u1edbi thi\u1ebft b\u1ecb SIP c\u1ee7a Alcatel-Lucent v\u00e0 h\u00e3ng kh\u00e1c (AAPP)  T\u00ednh n\u0103ng SIP : RTP tr\u1ef1c ti\u1ebfp, \u0111a lu\u1ed3ng RTP, th\u00f4ng b\u00e1o SIP, h\u00ecnh \u1ea3nh SIP  \u0110\u1ecbnh d\u1ea1ng s\u1ed1 SIP c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh  H\u1ed7 tr\u1ee3 \u0111\u0103ng k\u00fd nhi\u1ec1u tr\u1ea1m SIP  Proxy d\u1ef1 ph\u00f2ng (chuy\u1ec3n \u0111\u1ed5i ngay l\u1eadp t\u1ee9c)  \u00a0  . D\u1ecbch v\u1ee5 VoIP :  \u0110\u1ecbnh d\u1ea1ng \u00e2m thanh b\u0103ng r\u1ed9ng G722, G722.2  \u00c2m thanh \u0111\u1ecbnh d\u1ea1ng th\u00f4ng d\u1ee5ng G.711 A-law v\u00e0 \u03bc-law, G.723.1A, G.729.A  H\u1ed7 tr\u1ee3 giao th\u1ee9c : G711, G722, G723.1, G729, G.722.2  \u0110i\u1ec1u khi\u1ec3n cu\u1ed9c g\u1ecdi (CAC)  H\u1ed7 tr\u1ee3 thu\u1eadt to\u00e1n n\u00e9n t\u1ef1 \u0111\u1ed9ng  \u0110\u1ec7m fitter, lo\u1ea1i b\u1ecf echo m\u1ed9t cach t\u1ef1 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 PLC, VAD  H\u1ed7 tr\u1ee3 DTMF Q23, robust DTMF relay, RFC 2833  C\u00f3 c\u01a1 ch\u1ebf ch\u1ed1ng b\u00e3o h\u00f2a, \u0111i\u1ec1u khi\u1ec3n \u0111\u1ed9 l\u1ee3i m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng  C\u00f4ng c\u1ee5 chu\u1ea9n \u0111o\u00e1n ch\u1ea5t l\u01b0\u1ee3ng t\u00edn hi\u1ec7u \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p s\u1eb5n  \u0110i\u1ec1u khi\u1ec3n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 (QoS) th\u00f4ng qua : TOS ho\u1eb7c DiffServ tagging, 802.1 p\/Q  C\u00e1c ch\u1ee9ng nh\u1eadn v\u00e0 ch\u1ee9ng ch\u1ec9  \u2013 An to\u00e0n : IEC 60950-1, UL 60950-1  \u2013 SAR : Cenelec EN50360, Cenelec EN50385, FCC OET 65 and IEEE 1528  \u2013 \u0110i\u1ec7n t\u1eeb : IEC-CISPR22 Class B, Cenelec EN55022 Class B, FCC Part 15B, IEC-CISPR24, Cenelec EN55024, IEC-EN61000-3-2, ETSI-EN 301 489-06: DECT, ETSI-EN 301 489-17: Bluetooth and WLAN  \u2013 S\u00f3ng v\u00f4 tuy\u1ebfn : ETSI EN 300 328: 2.4 GHz, ETSI EN 301 893: 5 GHz, ETSI EN 301 406: DECT, FCC Part 15 Subpart C and D and E  \u2013 M\u00f4i tr\u01b0\u1eddng ngo\u00e0i tr\u1eddi : Cenelec EN 60079-0, Cenelec EN 60079-11  \u2013 M\u00f4i ng\u01b0\u1eddi ph\u1ee9c h\u1ee3p : Cenelec EN 50121-4: railway applications, IEC 60945: maritime  \u2013 \u0110i\u1ec1u ki\u1ec7n m\u00f4i tr\u01b0\u1eddng : ETSI \u2013 ETS 300 019 Part 1-1: storage, ETSI \u2013 ETS 300 019 Part 1-2: transportation, ETSI \u2013 ETS 300 019 Part 1-3: in use  \u2013 Vi\u1ec5n th\u00f4ng : ETSI EG 201 121, ETSI ES 203 021 ETSI TBR 021, 010, 022, 003, 033, 004, 034, 008, 038, ITU-T H.323, FCC part 68, Canada CS03  \u2013 Qu\u00e1 d\u00f2ng v\u00e0 \u00e1p : ITU-T K.21, K.22\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28\" \/>\n<meta property=\"og:site_name\" content=\"OMNICONNECT\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-11T07:44:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.omniconnect.com.vn\/wp-content\/uploads\/2024\/05\/4400-2-300x300-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28\",\"url\":\"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28\",\"name\":\"OXE CRYSTAL ACT14 \u2013 ACT28 - 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OMNICONNECT","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28","og_locale":"en_US","og_type":"article","og_title":"OXE CRYSTAL ACT14 \u2013 ACT28 - OMNICONNECT","og_description":"Thi\u1ebft k\u1ebf t\u01b0\u01a1ng th\u00edch v\u1edbi t\u1ee7 rack theo ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng l\u1edbn h\u01a1n 15 000 ext ng\u01b0\u1eddi d\u00f9ng khi doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n, h\u1ec7 th\u1ed1ng OXE Crystal c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho c\u1ea3 h\u1ec7 th\u1ed1ng kh\u00e1ch s\u1ea1n v\u1edbi qui m\u00f4 l\u1edbn T\u00cdCH H\u1ee2P V\u1edaI H\u1ec6 TH\u1ed0NG GI\u1ea2I PH\u00c1P D\u00c0NH CHO KH\u00c1CH S\u1ea0N  Dich v\u1ee5 rainbow: cho ph\u00e9p g\u1eedi tin nh\u1eafn, g\u1ecdi \u0111i\u1ec7n, video call, g\u1eedi t\u00e0i li\u1ec7u b\u1eb1ng \u1ee9ng d\u1ee5ng Rainbow c\u00f3 th\u1ec3 t\u1ea3i tr\u00ean web, Iphone, Android phone  H\u1ed5 tr\u1ee3 cloud d\u1ecbch v\u1ee5 cloud b\u1eb1ng Rainbow  www.openrainbow.com  D\u1ecbch v\u1ee5 tho\u1ea1i tr\u00ean nhi\u1ec1u \u0111\u01b0\u1eddng (multiline call)  Danh m\u1ee5c tho\u1ea1i t\u1eadp trung (centralized directory) cho ph\u00e9p li\u00ean k\u1ebft v\u00e0 \u0111\u1ed3ng b\u1ed9 v\u1edbi LDAP server  G\u1ecdi \u0111i\u1ec7n tr\u00ean m\u00e1y t\u00ednh v\u00e0 di \u0111\u1ed9ng  G\u1ecdi th\u00f4ng qua t\u00ean (call by name) v\u1edbi t\u1ed1i \u0111a 5000 t\u00ean  G\u1ecdi nhanh th\u00f4ng qua ph\u00edm t\u1eaft (call speed) l\u00ean \u0111\u1ebfn 2200 s\u1ed1  H\u1ed7 tr\u1ee3 t\u1ed1t c\u1ea3 cu\u1ed9c g\u1ecdi b\u1eb1ng \u00e2m thanh v\u00e0 h\u00ecnh \u1ea3nh (audio, video call)  Chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi (forwarding call, diversion call)  T\u1ef1 \u0111\u1ed9ng g\u1ecdi l\u1ea1i (callback)  Ghi nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi (call log)  H\u1ed7 tr\u1ee3 h\u00e0ng \u0111\u1ee3i cu\u1ed9c g\u1ecdi (call queuing)  T\u1ef1 \u0111\u1ed9ng ch\u1ecdn tuy\u1ebfn t\u1ed1i \u01b0u (ARS) v\u1edbi t\u1ed1i \u0111a 3000 tuy\u1ebfn  Truy c\u1eadp ng\u01b0\u1eddi d\u00f9ng tr\u1ef1c ti\u1ebfp (DISA)  Ghi \u00e2m cu\u1ed9c g\u1ecdi (call recording)  Nh\u1ea5c m\u00e1y h\u1ed9 (pickup call)  Cu\u1ed9c g\u1ecdi ch\u00e8n (instrusion call)  Ng\u0103n ch\u1eb7n cu\u1ed9c g\u1ecdi theo ch\u00ednh s\u00e1ch (barring)  M\u00e3 cu\u1ed9c g\u1ecdi (account code)  Thi\u1ebft l\u1eadp th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng (time range)  Cu\u1ed9c g\u1ecdi kh\u1ea9n c\u1ea5p (emergecncy call)  Cu\u1ed9c g\u1ecdi theo nh\u00f3m (broadcast, parallel, cyclical, sequential)  C\u00e1c d\u1ecbch v\u1ee5 cao c\u1ea5p :  . D\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ef1 \u0111\u1ed9ng m\u1eb7c \u0111\u1ecbnh (Auto-Attendant)  C\u00f3 2 m\u1ee9c t\u00f9y ch\u1ec9nh  T\u00edch h\u1ee3p s\u1eb5n h\u1ed9p th\u01b0 tho\u1ea1i t\u1ed5ng qu\u00e1t  Cho ph\u00e9p c\u1ea5u h\u00ecnh tr\u1ea3 l\u1eddi t\u1eeb \u0111\u1ed9ng theo th\u1eddi gian  H\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 th\u00f4ng b\u00e1o v\u1edbi 50 th\u00f4ng b\u00e1o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n  Cho ph\u00e9p hi\u1ec3u ch\u1ec9nh n\u1ed9i dung t\u1eeb xa  \u00a0  . Nh\u00f3m t\u1ed5ng \u0111\u00e0i vi\u00ean (Attendant group)  H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 8 nh\u00f3m  M\u1ed7i nh\u00f2m t\u1ed1i \u0111a 8 th\u00e0nh vi\u00ean  Cho ph\u00e9p thi\u1ebft l\u1eadp ho\u1ea1t \u0111\u1ed9ng trong t\u1eeb ch\u1ebf \u0111\u1ed9 (day\/nigh) theo th\u1eddi gian \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh tr\u01b0\u1edbc  \u00a0  . T\u1ed5ng \u0111\u00e0i vi\u00ean t\u1ef1 \u0111\u1ed9ng \u0111a c\u1ea5p (Multiple Auto-Attendant)  H\u1ed7 tr\u1ee3 \u0111\u1ebfn 4 ng\u00f4n ng\u1eef trong m\u1ed9t nh\u00e1nh  Cho ph\u00e9p c\u1ea5u h\u00ecnh \u0111\u1ebfn 5 nh\u00e1nh kh\u00e1c nhau  M\u1ed9t nh\u00e1nh c\u00f3 \u0111\u1ebfn 3 m\u1ee9c  H\u1ed7 tr\u1ee3 th\u00f4ng \u0111i\u1ec7p ch\u00e0o m\u1eebng l\u00ean \u0111\u1ebfn 20 th\u00f4ng \u0111i\u1ec7p v\u1edbi t\u1ed5ng th\u1eddi gian cho m\u1ed7i th\u00f4ng \u0111i\u1ec7p l\u00e0 320s  Cho ph\u00e9p c\u00e0i \u0111\u1eb7t th\u00f4ng \u0111i\u1ec7p c\u1ee5 th\u1ec3 tr\u00ean t\u1eeb c\u00e1 nh\u00e2n, nh\u00f3m, c\u00f4ng ty  T\u00edch h\u1ee3p nh\u1ea1c ch\u1edd v\u00e0 cho ph\u00e9p t\u00f9y ch\u1ec9nh l\u00ean \u0111\u1ebfn 10 ph\u00fat  Cho ph\u00e9p s\u1eed d\u1ee5ng ngu\u1ed3n \u00e2m thanh b\u00ean ngo\u00e0i nh\u01b0 \u0111\u0129a, ph\u00e1t thanh\u2026.  H\u1ed7 tr\u1ee3 ph\u00e2n chia \u0111\u1ebfn 4 nh\u00f3m ng\u01b0\u1eddi d\u00f9ng (entities) tr\u00ean m\u1ed9t t\u1ed5ng \u0111\u00e0i  \u00a0  . D\u1ecbch v\u1ee5 fax (Fax service)  H\u1ed7 tr\u1ee3 G3 v\u00e0 Super G3  D\u00f2 t\u00edn hi\u1ec7u fax m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng  Cu\u1ed9c g\u1ecdi fax d\u1ef1a tr\u00ean ITU-T T.38 UDP  H\u1ed7 tr\u1ee3 fax tr\u00ean ITU-T G.711 v\u00e0 ECM (H2\/2013)  Cho ph\u00e9p t\u00edch h\u1ee3p v\u1edbi Fax Server v\u1edbi t\u1ed1i \u0111a 110 ng\u01b0\u1eddi d\u00f9ng v\u00e0 4 k\u00eanh fax \u0111\u1ed3ng th\u1eddi  &nbsp;  . D\u1ecbch v\u1ee5 cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 (Manager\/Assistant Call)  Cho ph\u00e9p thi\u1ebft l\u1eadp l\u1ecdc cu\u1ed9c g\u1ecdi  H\u1ed7 tr\u1ee3 nh\u1ea5c m\u00e1y theo t\u1ee9ng c\u1eb7p \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh  H\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 Hotline  Cho ph\u00e9p t\u1ed3n t\u1ea1i c\u00f9ng l\u00fac nhi\u1ec1u nh\u00f3m manager\/secretary  \u00a0  . D\u1ecbch v\u1ee5 tho\u1ea1i di \u0111\u1ed9ng (Mobility Service)  H\u1ed7 tr\u1ee3 tho\u1ea1i di \u0111\u1ed9ng tr\u00ean nhi\u1ec1u m\u00f4i tr\u01b0\u1eddng kh\u00e1c nhau nh\u01b0 DECT, WLAN  H\u1ed7 tr\u1ee3 tho\u1ea1i tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh nh\u01b0 iOS v\u00e0 Android th\u00f4ng qua \u1ee9ng d\u1ee5ng  H\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i th\u00f4ng qua SIP v\u00e0 m\u1ea1ng di \u0111\u1ed9ng  &nbsp;  . D\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n (Hotel Service)  Cho ph\u00e9p \u1ee9ng d\u1ee5ng tho\u1ea1i \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ebfn t\u1ed1i \u0111a h\u01a1n 15 000 ph\u00f2ng  H\u1ed7 tr\u1ee3 t\u1ea5t c\u1ea3 c\u00e1c ch\u1ee9c n\u0103ng qu\u1ea3n l\u00fd ph\u00f2ng nh\u01b0 cu\u1ed9c g\u1ecdi b\u00e1o th\u1ee9c, checkin, checkout, room service, mini bar\u2026  H\u1ed7 tr\u1ee3 nhi\u1ec1u ch\u1ebf \u0111\u1ed9 ng\u01b0\u1eddi d\u00f9ng nh\u01b0 ch\u1ebf \u0111\u1ed9 th\u00f4ng th\u01b0\u1eddng (normal), kh\u00e1ch (guest), c\u00f4ng c\u1ed9ng (booth)  &nbsp;  . T\u00ednh c\u01b0\u1edbc cu\u1ed9c g\u1ecdi (Call Accounting)  H\u1ed7 tr\u1ee3 t\u00ednh c\u01b0\u1edbc d\u1ef1a tr\u00ean l\u01b0u l\u01b0\u1ee3ng ph\u00f9 h\u1ee3p cho c\u1ea3 d\u1ecbch v\u1ee5 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch s\u1ea1n  Xu\u1ea5t th\u00f4ng tin c\u01b0\u1edbc th\u00f4ng qua c\u1ed5ng t\u01b0\u01a1ng t\u1ef1 hay IP  Th\u00f4ng tin c\u01b0\u1edbc d\u01b0\u1edbi d\u1ea1ng XML v\u00e0 HTTP ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u ph\u1ea7n m\u1ec1m t\u00ednh c\u01b0\u1edbc c\u1ee7a h\u00e3ng kh\u00e1c  H\u1ed7 tr\u1ee3 ghi nh\u1eadn c\u01b0\u1edbc \u0111\u1ed1i v\u1edbi cu\u1ed9c g\u1ecdi th\u00f4ng qua m\u00e3  &nbsp;  . H\u1ed9i tho\u1ea1i (Call Conference)  Cho ph\u00e9p cu\u1ed9c g\u1ecdi tho\u1ea1i v\u1edbi t\u1ed1i \u0111a 6 b\u00ean tham gia  C\u00e1c b\u00ean tham gia c\u00f3 th\u1ec3 l\u00e0 cu\u1ed9c g\u1ecdi b\u00ean trong m\u1ea1ng hay b\u00ean ngo\u00e0i m\u1ea1ng  H\u1ed7 tr\u1ee3 tho\u1ea1i th\u00f4ng qua t\u01b0\u01a1ng t\u1ef1, k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 IP  H\u1ed7 tr\u1ee3 tho\u1ea1i h\u00ecnh \u1ea3nh ph\u00e2n gi\u1ea3i cao (HD video), tho\u1ea1i IP b\u0103ng r\u1ed9ng (VoIP)  &nbsp;  . D\u1ecbch v\u1ee5 th\u01b0 tho\u1ea1i (voice mail service)  H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 300 h\u1ed9p th\u01b0 ng\u01b0\u1eddi d\u00f9ng  Dung l\u01b0\u1ee3ng tho\u1ea1i l\u01b0u tr\u1eef t\u1ed1i \u0111a 200 gi\u1edd  H\u1ed7 tr\u1ee3 8 phi\u00ean l\u00e0m vi\u1ec7c \u0111\u1ed3ng th\u1eddi  H\u1ed7 tr\u1ee3 c\u1ea3 th\u01b0 tho\u1ea1i (voice mail) v\u00e0 th\u01b0 v\u0103n b\u1ea3n (text mail)  Ghi nh\u1eadt k\u00fd h\u1ed9p th\u01b0 tho\u1ea1i  Cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp h\u1ed9p th\u01b0 tho\u1ea1i nhanh ch\u00f3ng t\u1eeb b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i m\u1ea1ng  &nbsp;  . Trung t\u1eadm cu\u1ed9c g\u1ecdi  D\u1ecbch v\u1ee5 ACD  H\u1ed7 tr\u1ee3 \u0111\u1ebfn 8 nh\u00f3m ACD  Ch\u1ecdn nh\u00f3m theo th\u1eddi gian nh\u00e0n r\u1ed7i d\u00e0i nh\u1ea5t, \u01b0u ti\u00ean xoay v\u00f2ng\u2026  M\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a c\u00e1c nh\u00f3m : 8 m\u1ee9c  T\u1ef1 \u0111\u1ed9ng chuy\u1ec3n cu\u1ed9c g\u1ecdi tr\u00ean nh\u00f3m khi \u0111\u1ea7y  H\u00e0ng \u0111\u1ee3i : 1 tr\u00ean nh\u00f3m  H\u01b0\u1edbng d\u1eabn : 7 tr\u00ean nh\u00f3m  H\u1ed7 tr\u1ee3 m\u00e3 kh\u00e1ch h\u00e0ng  T\u1ed1i \u0111a 32 ng\u01b0\u1eddi d\u00f9ng  H\u1ed7 tr\u1ee3 c\u00e1c \u1ee9ng d\u1ee5ng ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u1ee9ng d\u1ee5ng m\u00e1y t\u00ednh  Theo d\u00f5i tr\u1ea1ng th\u00e1i ng\u01b0\u1eddi d\u00f9ng (logged out, wrap-up time, pause, log in)  Ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi  CSDL t\u00edch h\u1ee3p  Thi\u1ebft l\u1eadp th\u1eddi gian ch\u1edd v\u00e0 \u0111i\u1ec1u khi\u1ec3n h\u00e0ng \u0111\u1ee3i cho cu\u1ed9c g\u1ecdi  Cu\u1ed9c g\u1ecdi ra ngo\u00e0i : free dialing, copy and paste, dial by name, LDAP  H\u1ed7 tr\u1ee3 t\u1ed1i \u0111a 8 k\u1ebft n\u1ed1i gi\u00e1m s\u00e1t c\u00f9ng l\u00fac  Gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ACD theo th\u1eddi gian th\u1ef1c v\u1edbi 3 ch\u1ebf \u0111\u1ed9 hi\u1ec3n th\u1ecb g\u1ed3m modular, grid, tool bar  Cho ph\u00e9p gi\u00e1m s\u00e1t v\u00e0 th\u00f4ng k\u00ea d\u1ef1a tr\u00ean \u1ee9ng d\u1ee5ng tr\u00ean m\u00e1y t\u00ednh  H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 l\u01b0u tr\u1eef d\u1eef li\u1ec7u cho kho\u1ea3ng 14 th\u00e1ng  Cho ph\u00e9p in b\u00e1o c\u00e1o m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng v\u00e0 xu\u1ea5t ra t\u1eadp tin d\u1ea1ng CSV  \u00a0  . H\u1ed7 tr\u1ee3 tho\u1ea1i tr\u00ean n\u1ec1n giao th\u1ee9c SIP :  SIP trunk c\u00f4ng c\u1ed9ng  SIP trunk c\u00e1 nh\u00e2n  SIP ngang c\u1ea5p (peering)  \u0110i\u1ec3m cu\u1ed1i ng\u01b0\u1eddi d\u00f9ng SIP  Ho\u1ea1t \u0111\u1ed9ng v\u1edbi thi\u1ebft b\u1ecb SIP c\u1ee7a Alcatel-Lucent v\u00e0 h\u00e3ng kh\u00e1c (AAPP)  T\u00ednh n\u0103ng SIP : RTP tr\u1ef1c ti\u1ebfp, \u0111a lu\u1ed3ng RTP, th\u00f4ng b\u00e1o SIP, h\u00ecnh \u1ea3nh SIP  \u0110\u1ecbnh d\u1ea1ng s\u1ed1 SIP c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh  H\u1ed7 tr\u1ee3 \u0111\u0103ng k\u00fd nhi\u1ec1u tr\u1ea1m SIP  Proxy d\u1ef1 ph\u00f2ng (chuy\u1ec3n \u0111\u1ed5i ngay l\u1eadp t\u1ee9c)  \u00a0  . D\u1ecbch v\u1ee5 VoIP :  \u0110\u1ecbnh d\u1ea1ng \u00e2m thanh b\u0103ng r\u1ed9ng G722, G722.2  \u00c2m thanh \u0111\u1ecbnh d\u1ea1ng th\u00f4ng d\u1ee5ng G.711 A-law v\u00e0 \u03bc-law, G.723.1A, G.729.A  H\u1ed7 tr\u1ee3 giao th\u1ee9c : G711, G722, G723.1, G729, G.722.2  \u0110i\u1ec1u khi\u1ec3n cu\u1ed9c g\u1ecdi (CAC)  H\u1ed7 tr\u1ee3 thu\u1eadt to\u00e1n n\u00e9n t\u1ef1 \u0111\u1ed9ng  \u0110\u1ec7m fitter, lo\u1ea1i b\u1ecf echo m\u1ed9t cach t\u1ef1 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 PLC, VAD  H\u1ed7 tr\u1ee3 DTMF Q23, robust DTMF relay, RFC 2833  C\u00f3 c\u01a1 ch\u1ebf ch\u1ed1ng b\u00e3o h\u00f2a, \u0111i\u1ec1u khi\u1ec3n \u0111\u1ed9 l\u1ee3i m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng  C\u00f4ng c\u1ee5 chu\u1ea9n \u0111o\u00e1n ch\u1ea5t l\u01b0\u1ee3ng t\u00edn hi\u1ec7u \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p s\u1eb5n  \u0110i\u1ec1u khi\u1ec3n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 (QoS) th\u00f4ng qua : TOS ho\u1eb7c DiffServ tagging, 802.1 p\/Q  C\u00e1c ch\u1ee9ng nh\u1eadn v\u00e0 ch\u1ee9ng ch\u1ec9  \u2013 An to\u00e0n : IEC 60950-1, UL 60950-1  \u2013 SAR : Cenelec EN50360, Cenelec EN50385, FCC OET 65 and IEEE 1528  \u2013 \u0110i\u1ec7n t\u1eeb : IEC-CISPR22 Class B, Cenelec EN55022 Class B, FCC Part 15B, IEC-CISPR24, Cenelec EN55024, IEC-EN61000-3-2, ETSI-EN 301 489-06: DECT, ETSI-EN 301 489-17: Bluetooth and WLAN  \u2013 S\u00f3ng v\u00f4 tuy\u1ebfn : ETSI EN 300 328: 2.4 GHz, ETSI EN 301 893: 5 GHz, ETSI EN 301 406: DECT, FCC Part 15 Subpart C and D and E  \u2013 M\u00f4i tr\u01b0\u1eddng ngo\u00e0i tr\u1eddi : Cenelec EN 60079-0, Cenelec EN 60079-11  \u2013 M\u00f4i ng\u01b0\u1eddi ph\u1ee9c h\u1ee3p : Cenelec EN 50121-4: railway applications, IEC 60945: maritime  \u2013 \u0110i\u1ec1u ki\u1ec7n m\u00f4i tr\u01b0\u1eddng : ETSI \u2013 ETS 300 019 Part 1-1: storage, ETSI \u2013 ETS 300 019 Part 1-2: transportation, ETSI \u2013 ETS 300 019 Part 1-3: in use  \u2013 Vi\u1ec5n th\u00f4ng : ETSI EG 201 121, ETSI ES 203 021 ETSI TBR 021, 010, 022, 003, 033, 004, 034, 008, 038, ITU-T H.323, FCC part 68, Canada CS03  \u2013 Qu\u00e1 d\u00f2ng v\u00e0 \u00e1p : ITU-T K.21, K.22","og_url":"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28","og_site_name":"OMNICONNECT","article_modified_time":"2025-12-11T07:44:56+00:00","og_image":[{"width":300,"height":300,"url":"https:\/\/www.omniconnect.com.vn\/wp-content\/uploads\/2024\/05\/4400-2-300x300-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28","url":"https:\/\/www.omniconnect.com.vn\/?product=oxe-crystal-act-14-act-28","name":"OXE CRYSTAL ACT14 \u2013 ACT28 - 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